Open To Work
Jamie Tait
Wellington,New Zealand
Summary
Multifaceted professional experienced in client management, operational coordination, and system optimization (Hairdressing Field). Demonstrated success in developing marketing strategies and enhancing service delivery through effective team training and process improvement. Aiming to contribute to a dynamic office team by applying strong organizational and customer service skills.
Overview
13
13
years of professional experience
Work History
Client Services & Business Owner
Self-Employed
Wellington, New Zealand
01.2023 - Current
- Delivered personalized customer experiences, fostering strong client retention through tailored service
- Develop and execute marketing strategies to attract and retain clients
- Coordinate daily appointments while maintaining high levels of organisation and time efficiency
- Maintain accurate client records and service history using digital systems
- Managed freelance service-based business, overseeing bookings, scheduling, payments, and customer communication to ensure seamless operations
Senior Client Service Specialist
Various Hair Salons
10.2017 - Current
- Delivered tailored services aligning with individual client needs, enhancing satisfaction
- Built strong long-term client relationships through consistent, personalized service
- Managed high-volume schedule for 8 clients daily, ensuring timely service delivery
- Ensured comprehensive client history documentation
- Supported product education and customer recommendations
Salon Manager - 3 Month Contract
Liv and Co
Wellington, New Zealand
03.2024 - 06.2024
- Oversaw daily operations of busy service environment, managing team of 4 to maintain high service standards
- Coordinated schedules, client flow, and bookings to enhance operational efficiency
- Trained and supported staff development and onboarding to improve team readiness and service quality
- Handled customer enquiries and resolved issues professionally
- Improved organisational systems by transitioning manual processes into digital tracking
Front of House / Barista / Duty Manager
11.2013 - 03.2023
- Coordinated front-of-house operations to streamline customer flow and enhance service delivery
- Supervised and trained team of up to 9 staff to ensure quality service during shifts
- Delivered high-quality customer service in fast-paced environments
- Ensured smooth operations during busy periods to assist team in meeting customer needs
- Provided event service support for weddings and large functions to create memorable experiences
Kitchen Hand / Operations Support
11.2013 - 03.2015
- Facilitated back-of-house operations in busy kitchen environment
- Ensured cleanliness, organisation, and workflow efficiency to enhance service readiness
- Collaborated with team members to streamline service delivery
Education
Diploma in Design and Media - Marketing and campaign planning, Consumer behaviour and market research, Web and graphic design, Content creation and copywriting
Yoobee College of Creative Innovation
01-2025
Hair Dressing Training Organization - Completed vocational training alongside studies in a fast-paced service environment, Participated in ongoing professional development and practical skill-building, Gained foundational knowledge in accounting and business principles, Completed First Aid certification, Content creation and copywriting, Developed strong time management and organisational skills while balancing study and work
01-2021
Skills
- Client management
- High-level customer service
- Event and service coordination
- Client retention strategies
- Strategic marketing initiatives
- Digital presence optimization
- Visual branding strategies
- Workflow coordination
- Process improvement and efficiency
- Staff supervision and support
- Team training
- Delegation and team coordination
- Team building
- Digital systems and database management
- Microsoft Office (Excel, Word, Outlook)
- Data entry and record keeping
- Calendar and appointment management
- Time management
- Multitasking across competing priorities
- Conflict resolution
- Professional communication
- Online community engagement
References
Available on request
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteSalary Range
$30/hr - $1000/hrTimeline
Salon Manager - 3 Month Contract
Liv and Co
03.2024 - 06.2024
Client Services & Business Owner
Self-Employed
01.2023 - Current
Senior Client Service Specialist
Various Hair Salons
10.2017 - Current
Front of House / Barista / Duty Manager
11.2013 - 03.2023
Kitchen Hand / Operations Support
11.2013 - 03.2015
Diploma in Design and Media - Marketing and campaign planning, Consumer behaviour and market research, Web and graphic design, Content creation and copywriting
Yoobee College of Creative Innovation