Jamie Zheng

Highland Park,Auckland

Summary

Results-driven Sales Officer & Duty Supervisor with experience at Great Development International and Starbucks China. Proven ability in sales process engineering, revenue generation, and customer service excellence. Skilled at fostering team collaboration, exceeding sales targets, and maintaining high customer satisfaction. Adept at working under pressure while ensuring operational compliance and efficiency.

Overview

years of professional experience

Work History

Sales Officer

Great Development International

Yangpu Shanghai, Shanghai China

07.2022 - 04.2024

Managed key accounts, including top 30 EMS factories, ensuring long-term partnerships.
Regularly visited clients to build relationships and provide tailored solutions to meet their needs.
Exceeded annual sales target of $40M, achieving $50M in revenue by year-end.
Monitored market trends, and competitor activities, and adjusted sales strategies accordingly.

Duty Supervisor

Starbucks China

Huangpu Shanghai , Shanghai

04.2019 - 03.2024

Led and motivated a team to maintain high performance and exceed sales & customer satisfaction targets in 80% of shifts.
Provided exceptional customer service, engaging with customers through warm conversations and personalized recommendations.
Managed inventory & stock, ensuring efficient replenishment and minimizing waste.
Handled cash management, including opening/closing tills and conducting safe counts.
Acted as a communication bridge between baristas and store managers, ensuring smooth operations.

Education

Diploma in Marketing Management

Shanghai Jiguang Polytechnic College, Shanghai

07-2022

Skills

✔ Customer Service Excellence – Full engagement with customers, personalized recommendations, and problem-solving
✔ Team Leadership & Training – Coaching team members, fostering collaboration, and driving performance
✔ Operational Management – Inventory control, cash handling, and store efficiency
✔ Resilience & Adaptability – Thrives in fast-paced environments, works well under pressure
✔ Health & Safety Compliance – Adheres to food safety regulations and store hygiene standards

Accomplishments

🏆 Exceeded annual sales target by 25%, reaching $50M in revenue.
🏆 Achieved 80% shift success rate, surpassing sales and customer satisfaction goals.
🏆 Built strong customer relationships, increasing customer retention and satisfaction.

Timeline

Sales Officer - Great Development International

07.2022 - 04.2024

Duty Supervisor - Starbucks China