JAMIE MASON-JONES
Birkenhead,AUK
Summary
A confident and energetic individual with a passion for making memorable experience in fun, fast-paced environments. With hands on experience in customer service roles, working events and in busy hospitality roles, I thrive in working within a team and assisting in the smooth operation of a venue. In my current workplace, im known for my positive, upbeat attitude, strong communication and ability to work well under pressure. I am eager to bring my enthusiasm and experience to a festival team, contributing to the success of the event and helping to create an unforgettable experience for all festival-goers.
Overview
3
3
years of professional experience
Work History
Senior Front of House
Lucky 8
07.2023 - Current
- 1 year experience as a bartender, efficiently making on average 300 drinks per shift.
- Kindly welcome and appropriately seat customers into the venue daily
- Professionally manage and follow up customer inquiries in-person, over the phone and by email
- Responsible in delegating staff closing duties to maximise productivity
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
Trainee Phlebotomist
Labtests
04.2023 - 08.2023
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions when needed
- Greeted patients with a smile, ensuring comfort and compassion during the sample collecting process
- Collected patient samples guaranteeing all company policies and guidelines were correctly followed
- Maintained a clean and professional work environment at all times
Waitress
Pap House
04.2022 - 12.2022
- Used cash registers and POS machines to take payments confidentially
- Remained calm and poised when dealing with difficult customers or during busy shifts, resolving any issues or complaints professionally.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service during busy periods
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Delivery Specialist
The Get Group
05.2022 - 12.2022
- As a Delivery Specialist, my role is within the education system and involves travelling to high schools around northern NZ and conducting life-skill workshops to help gateway students gain NCEA credits
- Work with diverse groups of students of all backgrounds and learning abilities, and catering to each student's specific learning needs
- Use strong, engaging and clear communication to lead and tutor classes of 30+ students
Education
Bachelor of Business - Marketing
Auckland University of Technology
11-2026
Skills
- Clear communication
- POS system operation
- Bar experience
- Great within a team
- Adaptable mindset
- Strong Work Ethic
- Positive, bubbly attitude
- Customer service expertise
- Cash handling proficiency
- Clear Communication
References
Vincent Nguyen, Floor Manager, Lucky 8, 021 025 509828
Timeline
Senior Front of House
Lucky 8
07.2023 - Current
Trainee Phlebotomist
Labtests
04.2023 - 08.2023
Delivery Specialist
The Get Group
05.2022 - 12.2022
Waitress
Pap House
04.2022 - 12.2022
Bachelor of Business - Marketing
Auckland University of Technology
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