Jamii Hetaraka
Hamilton,Enderley
Summary
I am looking to secure and maintain a stable position with a reputable company. I am a dedicated hard worker who persistently develops myself to construct a stable foundation for a promising future. I believe I would be an asset to any company. I understand the positive effects of taking initiative, contributing to the best of my ability, I thrive on going above and beyond. I am confident that I would bring many unique qualities to your company and provide many opportunities for improvement. I would love to work within a challenging and rewarding new role, where my skills, knowledge and expertise gained throughout previous experience that can be transferred across and utilised to best effect for the benefit of your organisation. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
Work History
Laborer/Team Leader, Logistics
Waste Management Hamilton
02.2021 - 11.2022
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Delegated daily tasks to team members to optimize group productivity
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth
- Fostered positive employee relationships through communication, training and development coaching
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Operated hand and power tools to clear jams, adjust positions and trim rough edges
- Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts
- Mentored new engineering and production team members.
Security Officer
Red Badge Security
09.2015 - 08.2020
- Enforced security regulations and escorted non-compliant individuals to private areas for processing
- Documented security-related situations and submitted in-depth reports to superiors
- Guarded restricted areas to prevent unauthorized entry
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage
- Monitored security cameras and fire, building and alarm systems
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement
- Immediately reported safety hazards for remediation response.
Dispatcher Coordinator
TNT Couriers
12.2018 - 12.2019
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Tracked changes in computer system to keep records current and accurate
- Kept detailed and updated records of calls in physical and electronic databases
- Managed daily delivery and work schedules to maximize coverage
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Answered customer requests with information about product availability, shipping information and status updates
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies
- Inspected equipment, facilities and vehicles regularly to assess safety
- Operated machines and equipment to complete work assignments or to assist workers
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates
- Handled personnel hiring, performance evaluations and disciplinary actions
- Planned work assignments and equipment allocations to meet established metrics
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns
- Maintained and verified records of time, materials, expenditures and crew activities
- Enforced strict safety rules and regulations to protect workers and minimize company liability
- Managed maintenance and repair actions for team equipment and vehicles.
Education
Level 3 - Hospotality
Nzma Waikato
03.2012
Skills
- Training
- Issue resolution
- Team Supervision
- Quality Improvement
- Inventory counting
- Data entry
- Forklift trained
- Experience in leadership
- Customer service
- Health and safety
- Logistics Coordination
- Data Analytics
- Training and mentoring
- Daily Workflow Improvement
- Key Performance Indicators (KPI)
- Call Center Operations
- Teamwork and Collaboration
- Report Exceptions
- Youth Support
- Leadership
References
- Waste Management Hamilton, Regional Manager, 0277426248
- Waste Management Hamilton, Operations Manager, 0272254558
- Rose Daley-Waamu, Dispatch Supervisor, Waste Management, 021945357
Timeline
Laborer/Team Leader, Logistics
Waste Management Hamilton
02.2021 - 11.2022
Dispatcher Coordinator
TNT Couriers
12.2018 - 12.2019
Security Officer
Red Badge Security
09.2015 - 08.2020
Level 3 - Hospotality
Nzma Waikato