Jan Franklin
Hawera,TKI
Summary
Dynamic, detail-oriented professional with a strong foundation in customer service and industry experience, dedicated to delivering exceptional customer experiences. Possesses outstanding communication skills and a proven ability to manage multiple tasks efficiently in fast-paced environments. Recognized for a proactive approach to identifying and resolving issues, with a keen focus on process optimization and supporting team objectives. Committed to leveraging skills and expertise to contribute effectively to organizational success.
Overview
40
40
years of professional experience
Work History
Lead Technologist
Fonterra Ltd
Eltham
01.2007 - Current
- Served as primary technical liaison to ensure smooth site audits and resolve customer issues.
- Facilitated compliance with regulations through interpretation and implementation tailored to plant specifications and operational capabilities.
- Analyzed and verified importing country regulations to mitigate risks and uphold regulatory standards.
- Collaborated with cross-functional teams to define and refine specifications for system optimization.
- Organized and conducted quality champions training workshop, focusing on best practices and quality assurance methodologies.
- Oversaw the creation and maintenance of product bulletins and attestations, addressing international technical market inquiries to support external customer needs.
- Assisted in project execution by providing plant capability support. Helped teams coordinate resources and schedules effectively. Supported project documentation and reporting processes.
- Coordinated cross-functional teams to address escalated concerns and implement effective solutions.
Technical Account Manager – McDonald’s and Global QSR
Fonterra Ltd
04.2022 - 06.2023
- Collaborated with sales team to gather customer insights, facilitating increased product sales and effective technical assistance.
- Facilitated quarterly business reviews with market stakeholders to assess performance and identify growth opportunities.
- Supported global, key and regional account managers in establishing and maintaining robust client relationships.
- Coordinated audit support activities at diverse manufacturing sites, focusing on adherence to regulatory requirements.
- Resolved customer issues and inquiries, fostering positive relationships and promoting service excellence.
- Facilitated discussions with technical support staff to clarify customer needs and project goals.
- Provided detailed explanations of product features and technical specifications to assist customers in making informed decisions.
- Established and maintained strong relationships through regular stakeholder meetings with markets and project teams.
- Evaluated product specifications and market requirements to determine initial eligibility for distribution.
- Facilitated seamless transition and communication processes for new products and artwork.
Independent Direct Sales Consultant
LeRêve Aromatherapy & Fragrances
New Zealand
10.2017 - Current
- Analyzed customer needs through consultations with long-term and prospective clients to deliver effective solution proposals.
- Presented new offerings to customers while executing account updates to maintain accurate records.
- Developed strategic product displays and signage to enhance visibility and attract customer attention.
- Conducted on-site product demonstrations, engaging with customers to clarify doubts and redirect objections, ultimately driving successful sales outcomes.
- Facilitated customer consultations to comprehend needs, provide product recommendations, and address any after-sale concerns..
- Cultivated strong customer relationships to drive profitable business opportunities.
- Coordinated and executed launch parties for new product lines, focusing on increasing consumer knowledge and highlighting company solutions.
Education
Courses Held At Various Locations
England And New ZealandSkills
- People Skills & Relationship Building
- Problem Resolution & Attention to detail
- Strong Technical Acumen
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Good Work Ethic & Customer Service
- Organizational & Planning Skills
- Computer Skills & Data Management
- Clear communication
- Internal auditing
Accomplishments
Professional:
- Fonterra: Saved over $6m in one year from potential loss of product.
- Christian Salvesen: Introduced an aseptic laboratory to the site, reducing time and costs incurred. Wrote the procedures for the successful implementation of BS5750 and trained all staff involved in the department.
- Unilever: Helped to develop a database system with the IT Department, for easier input, interpretation and follow up of Quality anomalies; also compiled the instruction manual for training purposes and trained the 15 members of the Quality Department.
Personal:
- I reached my purple belt in kickboxing in just 18 months.
- After many years of acrophobia, I overcame my fear so that I could successfully complete two bungee jumps (one for charity).
- I have climbed Ben Nevis (Scotland) for charity.
- Toastmasters’ Pathways Training Ambassador 2017 - 2018
Languages
English
Native or Bilingual
Interests
- Learning new cooking techniques and expanding my culinary skills
- Strategy and Puzzle Games
- Reading
- Watching Movies and TV Shows
- Travel