Summary
Overview
Work History
Education
Skills
Timeline
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Jan Jackson

Jan Jackson

Mount Wellington,AUK

Summary

Positive, confident and outgoing, I have a natural ability to create a warm and trusting rapport with everyone I work with. This is invaluable in the field of sales and customer service as it helps build positive relationships and creates client/customer trust and loyalty. This, in turn, contributes to company success and reputation.

Passionate about promoting customer satisfaction, I endeavour to consistently deliver quality service and customer support and can independently problem solve issues, as these arise.

Organised and dependable, with excellent time management skills, I am able to proficiently use Cin7 and Xero systems to create sales orders and invoices.

As an experienced customer service and sales professional, I have exceptional listening, oral and written communication skills, with outstanding attention to detail. This has proven to be critical, not only when communicating with customers and clients but also in my work proof reading and editing copy for promotions, magazine articles and packaging.

An enthusiastic team player, I delight in creative collaboration with my management team, but also enjoy working independently, striving to give the best of my ability at all times.

Overview

36
36
years of professional experience

Work History

Sales & Customer Service Manager

Living Light Candles NZ
02.2012 - Current
  • Processing customer orders and invoices using Cin7 (Dear Inventory Systems) and Xero.
  • Delivering exceptional service and promptly addressing customer enquiries and concerns.
  • Ability to confidently and easily build warm and trusting relationships with clients.
  • Excellent oral and written communication skills with close attention to detail.
  • Increased sales revenue by implementing creative sales strategies.
  • Established clear communication channels between sales and service to ensure coordination in meeting customer needs.
  • Expanded the company's presence by identifying and pursuing potential customers, resulting in increased revenue growth.
  • Eye for design - customer support on how to merchandise our brand in-store.

School Teacher

Ministry Of Education
01.1988 - 12.2011
  • Provided a warm, safe and nurturing classroom environment that promoted emotional well-being, along with social and academic growth for all students.
  • Developed positive rapport with students from diverse backgrounds, through a genuine interest in their lives outside of school.
  • Developed strong relationships with parents, leading to increased involvement in their child''s education.
  • Collaborated with colleagues to create study units that reinforced core concepts across multiple subjects.
  • Boosted student engagement by incorporating project-based learning activities into lesson plans.
  • Mentored new teachers to help them acclimate to the school culture and adopt effective teaching strategies.
  • Organised and directed musical productions, providing students with additional opportunities for growth and enrichment.
  • Evaluated student progress through ongoing assessments, adjusting programmes as needed, to address individual needs.
  • Continuously updated professional knowledge by attending conferences, workshops, and relevant training sessions, ensuring the most current practices were utilised in the classroom setting.

Education

Bachelor of Arts - Education & Sociology

Victoria University of Wellington
Wellington, NZ

Diploma of Teaching -

Wellington Teachers College
Wellington

Skills

  • Outstanding customer service and support
  • Enthusiastic, friendly and outgoing with the ability to create positive customer relationships
  • Excellent communication skills in all areas
  • Advanced listening skills
  • Ability to de-escalate situations and help find resolution
  • Centred with a calming influence on others
  • Focused, with excellent attention to detail
  • Skilled in time management and organisation
  • Confidence and ability to work independently, as well as in a team
  • Creative ideas to contribute to the development of the company brand
  • Flair for product displays & merchandising
  • Flexible and adaptable with enthusiasm for new learning

Timeline

Sales & Customer Service Manager

Living Light Candles NZ
02.2012 - Current

School Teacher

Ministry Of Education
01.1988 - 12.2011

Bachelor of Arts - Education & Sociology

Victoria University of Wellington

Diploma of Teaching -

Wellington Teachers College
Jan Jackson