Jan-Marie Tervoert
Stratford,Stratford
Summary
I have proven to be adaptable, flexible, committed, and hard-working as a team member or autonomously. Possessing excellent problem-solving skills and a great sense of humour. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial, and social skills, helping clients integrate into the community and live more robust lives. Creative and empathetic assistant with [Number] years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
39
39
years of professional experience
Work History
Support Worker
ACCESS
06.2023 - Current
Phlebotomist
Taranaki Pathology Services
03.2022 - Current
- Taking specimen samples, preparation and transportation of specimen samples, liaison with Medical Centres, Hospitals, Rest Homes and In-Home Care
- Invited by company to study, company funded qualification after five months employment
- Developed people skills for very sensitive situations.
Static Guard
24/7Security Solutions
03.2022 - 06.2023
- Property security
- Front facing customer contact
- Responsible for diffusing any elevated situations.
Technical Manager
RJ's Licorice
09.2021 - 03.2022
- RJ's Licorice in significant growth period
- Development of systems, mentoring personnel
- Customer complaints and liaison
- Managing nationwide recall due to Supplier, resulting in working with MPI to prepare case for court
- Total re-implementation of procedures.
Technical Officer
Ample Group Limited
05.2020 - 09.2021
- Mainly involved in developing systems and writing Task Instructions
- Investigation and resolving food safety issues
- Then asked by management to move to LOGISTICS & CERTIFICATION as EXPORT DOCUMENTATION & INVENTORY CONTROLLER
- Co-ordinate load-outs, customer and MPI liaison, co-ordination and communications relating to export product.
Technical Manager
Alliance Ltd.
10.2020 - 05.2020
- Investigation, resolution and reporting to MPI regarding any incidents affecting food safety
- Responsible for all compliance and systems on site and implementing company national programs on site
- Staff of six
- Left returning to Taranaki due to COVID
- Husband was still in Taranaki.
Consultant, Verifier & Quality Manager
All Systems Go (ASG)
04.2019 - 10.2019
- Face-to-face customer liaison
- Food Safety investigation and reporting.
Technical Specialist - Customer & Regulatory
Tegel Foods Limited
07.2017 - 03.2019
- National role including managing the relationship between Tegel and its internal and external stakeholders
- Providing assurance of Tegel's technical services
- Customer and regulatory liaison and management
- Relationship building to affect influence
- Representation and involvement in industry forums, MPI & PIANZ
- Assist with strategic planning of future state process
- Identification and realization of business improvement opportunities
- Technical project management of major strategies
- Risk management and advice on business priorities and identification of opportunities
- Assurance of business technical processes
- Influence and support to the Tegel teams
- Technical assistance to all Tegel sites.
National Compliance Advisor
Tegel Foods Limited
01.2015 - 07.2017
- Attained Masters Degree
- Investigation, resolution and reporting of food safety matters
- Provide Assurance to the National Compliance Manager for the Processing Compliance Function covering RMP, Animal Welfare, Imports & Exports and customer standards
- Face-to-face Customer liaison
- Identification of upcoming significant issues and assist in the development of company strategy - risk analysis
- Liaison and management of customer standards including GFSI (BRC)
- Regulatory Compliance and development for Company regarding RMP's and FCP's Regulatory affairs
- Company representative for MPI VA issues
- External approved supplier audits where necessary in various industries
- Assist with export approvals and in negotiation of overseas market compliance
- Internal and external auditing
- Project management and support
- Technical and processing support of four sites.
Site Compliance Co-ordinator
Tegel Foods Limited
01.2011 - 01.2015
- Part of the functional support team had overall responsibility of Compliance & Plant Hygiene at an export approved poultry processing export plant and standalone Distribution Centre
- Plant also produced for major customers such as McDonalds, Burger King, Yum, WQA, Nandos, Heinz-Watties, SUBWAY
- Day to day Manager of RMP
- Main site contact for MPI VA, other regulators and customers auditors
- Additional project work, managing pad burn in shed, managing leg dysplasia in shed, managing transportation mortality rates (DOAs)
- Investigation and risk management.
Technical Officer
Silver Fern Farms - Pareora
01.2006 - 12.2010
- Joint responsibility for creation, implementation and maintenance of group owned Quality Management documents and quality systems throughout the site including Quality Manuals, HACCP and Labelling, to ensure accreditation to BRC, Beef labelling along with varying customer requirements
- Internal auditing across the site
- Laboratory sampling, testing and reporting
- Develop methodology for trials and complete projects
- Customer and supplier liaison
- Deputise for Technical Manager in their absence.
Care-Giver
Nurse Maude Timaru
01.2008 - 01.2010
- In-home personal care for the elderly
- Limited household chores.
Laboratory and Factory Worker
Oceania Pet Foods Timaru
01.2007 - 01.2008
- Short-term contract to test backlog of samples due to company growth
- Kept on working in the factory - filling and racking pet-food bins for blasting, quality control for raw incoming ingredients
- Unloading trucks.
Care-Giver
Presbyterian Services Temuka
01.2006 - 01.2008
- Residential care of four intellectually disabled people
- Responsible for the physical care and hygiene of clients, household chores
- Administer medication
- Social events for the residents.
Care-Giver
PACT West Coast
01.2002 - 01.2006
- Residential care of four intellectually disabled people (one person was high grade care)
- Responsible for the physical care and hygiene of clients, household chores
- Balance individual residents' personal finances
- Administer medication
- Social events for the residents - holidays, restaurants, walks etc.
Technical Officer
ANZCO FOODS - Kokiri
01.2001 - 01.2004
- Joint responsibility for creation, implementation and maintenance of group owned Quality Management documents and quality systems throughout the site including Quality Manuals, HACCP and Labelling, to ensure accreditation to BRC, Beef labelling along with varying customer requirements
- Internal auditing across the site
- Laboratory sampling, testing and reporting
- Complete projects
- Investigation and corrective action implementation
- Project lead for new quality manual system with MPI.
Calibration Technician
Westland Dairy Hokitika
01.2000 - 01.2001
- Complete reference testing and calibration of plant equipment to the required legislative standard
- Make reagents and standards for calibration testing
- Environmental monitoring and testing as per resource consents.
Shift Supervisor
Jok 'n' Al's Orari
01.2000 - 01.2000
- Worked for 6 months on a temporary contract as Shift Supervisor/ cook, responsible for the entire production operation, with 7 direct reports
- Factory specialized in production of diabetic jams, sauces and other condiments.
Team Leader - Raw Milk
MeadowFresh Christchurch
01.1998 - 01.2000
- Responsible for communications with suppliers (Shareholders), meeting supplier payments periods, ensuring the accuracy of results, training of four direct reports, calibration and maintenance of all departmental equipment.
Vat Operator (Gouda)
Alpine Dairy Products (now Fonterra Clandeboye)
01.1985 - 01.2000
- Responsible for the operation and hygiene of the OST tanks, while manufacturing cheese
- Could work in the Control room, on the Wincanton Towers, packing and in Milk Reception.
Laboratory Technician
MeadowFresh Christchurch
01.1990 - 01.1998
- Responsible to ensure sampling, testing and result reporting completed within company and legislative requirements across all laboratories - Chemistry, Raw Milk, UHT, Microbiology, Media Preparation.
General Farm Duties
Farm Stakeholder
- Tractor driving, mustering, animal husbandry, fencing
- Planning/strategies etc.
Various Commercial Cleaning Roles
- General office, toilet and facilities commercial cleaning.
Education
Skills
- Computer literate, with experience in specialised programmes
- Analytical skills
- Experienced in customer service
- Laboratory skills including chemistry, microbiology, and method development
- Auditing of quality systems, suppliers, verification
- Risk assessment and management, identifying areas of risk, implementing procedures and/or escalating to the wider business
- Mentoring
- Foster care youth
Timeline
Support Worker
ACCESS
06.2023 - Current
Phlebotomist
Taranaki Pathology Services
03.2022 - Current
Static Guard
24/7Security Solutions
03.2022 - 06.2023
Technical Manager
RJ's Licorice
09.2021 - 03.2022
Technical Manager
Alliance Ltd.
10.2020 - 05.2020
Technical Officer
Ample Group Limited
05.2020 - 09.2021
Consultant, Verifier & Quality Manager
All Systems Go (ASG)
04.2019 - 10.2019
Technical Specialist - Customer & Regulatory
Tegel Foods Limited
07.2017 - 03.2019
National Compliance Advisor
Tegel Foods Limited
01.2015 - 07.2017
Site Compliance Co-ordinator
Tegel Foods Limited
01.2011 - 01.2015
Care-Giver
Nurse Maude Timaru
01.2008 - 01.2010
Laboratory and Factory Worker
Oceania Pet Foods Timaru
01.2007 - 01.2008
Technical Officer
Silver Fern Farms - Pareora
01.2006 - 12.2010
Care-Giver
Presbyterian Services Temuka
01.2006 - 01.2008
Care-Giver
PACT West Coast
01.2002 - 01.2006
Technical Officer
ANZCO FOODS - Kokiri
01.2001 - 01.2004
Calibration Technician
Westland Dairy Hokitika
01.2000 - 01.2001
Shift Supervisor
Jok 'n' Al's Orari
01.2000 - 01.2000
Team Leader - Raw Milk
MeadowFresh Christchurch
01.1998 - 01.2000
Laboratory Technician
MeadowFresh Christchurch
01.1990 - 01.1998
Vat Operator (Gouda)
Alpine Dairy Products (now Fonterra Clandeboye)
01.1985 - 01.2000
General Farm Duties
Farm Stakeholder
Various Commercial Cleaning Roles
Similar Profiles
Gerardo TrujilloGerardo Trujillo
Driver at AccessDriver at Access
Alexis BurtonAlexis Burton
Service Coordinator/Adult Mental Health Case Manager at ACCESSService Coordinator/Adult Mental Health Case Manager at ACCESS
Aya AbukhadijehAya Abukhadijeh
Tutor at AccessTutor at Access
Lola SmartLola Smart
Pantry Systems Lead/Agency Relations Liaison at ACCESSPantry Systems Lead/Agency Relations Liaison at ACCESS
Lamlani NdlovuLamlani Ndlovu
Automotive Tutor at Western Institute Of Technology At TaranakiAutomotive Tutor at Western Institute Of Technology At Taranaki