Jana Autagavaia
Auckland,AUK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and attentive learner . Committed job seeker, skilled in working under pressure and adapting to new situations and challenges to best enhance the productivity of the work and overall environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Remuera Golf Club
Remuera , Auckland
11.2022 - Current
- Provided exceptional customer service to ensure customer satisfaction
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Greeted and talked pleasantly with customers to promote inclusive and welcoming environment. Often creating a tight knit community and strong connections with customers
- Resolved customer complaints promptly and professionally
- Replenished dining supplies as needed throughout shift and organized food preparation stations to maximize productivity
- Explained menu items, took orders and delivered food courses according to instruction.
- Answered phone calls from customers inquiring about group bookings or reservations and communicated information retained to superiors
- Tracked inventory of supplies and communicated needs to management team.
- Learned to display exceptional listening skills and attentiveness and delivering diners' unique preferences every time
- Stocked and maintained buffet tables to keep ample food offerings available to guests
- Directed patrons to restrooms and other amenities within facility
- Made barista coffees, often worked in high pressure environments maintaining efficiency and quality customer service
Retail Sales Associate
Kings Plant Barn
Takanini, Auckland
02.2022 - 11.2022
- Face to face customer service; greeted each customer creating an inviting and friendly environment. Often assisting customers in finding requested items, helping boost customer satisfaction and retention
- Performed cashier duties, such as ringing up sales, processing payments, issuing merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Organized displays to attract customers and promote sales
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Maintained a clean work environment by sweeping, dusting, vacuuming and organising work spaces
Education
High School Diploma -
McAuley High School
Auckland01-2021
Skills
- Customer service
- Teamwork and Collaboration
- Organizational Skills
- Attention to Detail
- Strong Work Ethic
Certification
- Full Drivers licence
Selective Interests
- In my spare time I enjoy photography, gardening and cleaning. Personally I find cleaning and organising things a way to relieve stress, it is a very therapeutic process for me. Same goes for gardening. Having a clean space creates great motivation for other things to be done. Although an introvert I'm very open minded and up for new experiences. My previous and current job have refined my social skills having a more amicable presence and becoming valued member of the team.
Timeline
Front of House Staff Member
Remuera Golf Club
11.2022 - Current
Retail Sales Associate
Kings Plant Barn
02.2022 - 11.2022
High School Diploma -
McAuley High School
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