Summary
Overview
Work History
Education
Skills
Timeline
Hobbies & Interests
References
Volunteer Work
Hobbies & Interests
References
Generic

Jane Aldersley

Birkenhead, Auckland,New Zealand

Summary

A committed, detail-oriented and empathetic support worker with proven track record in delivering high-quality support services. Successfully facilitated daily living activities and therapeutic groups, ensuring safe and supportive environment for residents. Known for strong team collaboration, communication and documentation skills.

Prior to joining the mental health sector, considerable experience in managing projects and leading teams in culturally diverse environments. Currently studying part-time towards a Postgraduate Diploma in Counselling and Guidance Studies at Massey University.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Residential Support Worker (Abeo House)

Ember
09.2022 - Current
  • Facilitating regular key working and therapeutic group sessions, promoting sharing of experiences, social interaction, skill-building and development of mental health coping strategies.
  • Supporting clients to develop social and independent living skills.
  • Incorporating holistic models such as Te Whare Tapa Wha, emphasizing participation in sports and exercise activities along with nutrition coaching.
  • Developing Goal Plans in partnership with clients and providing ongoing coaching and support as they work towards their goals.
  • Facilitating SNAP meetings, writing SNAP reports and attending mental health reviews to foster smooth communication between the client, service, whanau and clinical team.
  • Implementing Risk Management and Relapse Prevention plans to support client safety, and administering medication according to instructions from the clinical team.
  • Performing duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Providing clients with recommendations and support to utilize community resources. Advocating for clients' rights and preferences within the community, fostering inclusive environments.
  • Fostering a positive living environment, encouraging socialization and rapport building among residents.

Mental Health Support Worker (Student Placement)

Walsh Trust
07.2022 - 09.2022
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Carried out treatment strategies to promote continued progress for clients/service users.
  • Assisted residents with with day to day tasks, and general operations of the supported accommodation.
  • Provided clients with recommendations to community resources.

Customer Service Representative (part-time)

Auckland Council - Glenfield Pools & Leisure
03.2022 - 09.2022
  • Offered advice and assistance to members and other customers, paying attention to special needs or wants.
  • Updated and maintained customer files and documentation.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Management Consultant

Eco Pile Ltd
05.2021 - 08.2021
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.
  • Worked on developing a patent application for proprietary installation equipment.

Special Projects Manager / Account Manager

Prolab Digital LLC
10.2018 - 12.2020
  • Managed commercial interior and fit out projects, as well as branding installations for large corporate and sporting events, in UAE and Oman.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Organized and prioritized workload to delegate responsibilities among colleagues and team members.
  • Co-designed and marketed a range of eco-conscious furniture for hotels and restaurants.
  • Assisted the Expo 2020 events team as Environment Manager, enhancing sustainable development initiatives.

Project Manager / Key Account Manager

Pandre Special Lighting
01.2018 - 09.2020
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.

Design & Sales Manager

Global Light & Power LLC
03.2011 - 12.2017
  • Provided design supervision project management for landscape and architectural lighting projects, managing a team of lighting designers, sales reps and distribution partners across UAE, Kuwait, Oman and Qatar.
  • Estimated quantities and cost of materials, equipment and labor to determine project feasibility.
  • Interacted with project leaders and stakeholders to define requirements and generate and maintain design development documents.
  • Obtained vendor input during projects requiring third-party suppliers, helping to support cohesive operations and development.
  • Managed marketing activity such as company website, product catalogues, and exhibition stands at trade events.

Design Manager /Landscape Architect

Plantorama LLC
08.2007 - 02.2011
  • Spearheaded landscape design process to align with budget and specifications.
  • Managed the landscape division with CAD designers, project managers and installation staff reporting to me.
  • Responsible for every aspect of the project starting with site surveys, estimation and complete design drawings; progressing through procurement, project management and on-site supervision, and finally project completion, sign off and snagging processes.
  • Researched design trends and directed work of design team.
  • Produced designs that met statutory and regulatory approvals.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Supervised site investigations, reported issues and escalated those that required further assistance.

Landscape Designer

Silver Ferns Landscape
12.2006 - 08.2007
  • Consulted with customers and analyzed locations to develop concepts.
  • Rendered designs with manual and computer-aided methods.
  • Completed special projects such as recreational designs and site rehabilitations.

Landscape Designer /Owner

Tierra Landscapes
11.2005 - 08.2007
  • Created concept designs and estimated projects for residential and commercial customers.
  • Consulted with customers and analyzed locations to develop concept plans, planting plans, and details.
  • Provided follow-up appointments with clients to confirm finished projects met expectations.

Landscape Gardener (part-time)

Self Employed
01.2003 - 11.2005
  • Designed and installed new planting plans.
  • Maintained routine landscaping schedules.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.

Internal IT Projects & Training Manager

Touchbase Communications
02.1996 - 11.2002
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Managed internal technical upgrade projects by working and coordinating with consultants and developers for integrations.
  • Managed rollouts and maintained SAP ERP and Onyx CRM environments at corporate headquarters and ten remote locations globally.
  • Designed and conducted user training programmes across all locations.

Education

Postgraduate Diploma - Counselling & Guidance Studies

Massey University
01-2026

NZ Certificate in Health & Wellbeing - Mental Health & Addictions

Unitec
Auckland, NZ
01-2022

Diploma of Landscape Design -

Unitec
Auckland, NZ
2006

Bachelor of Arts - Political Science & English

University of Auckland
Auckland, NZ
1995

Skills

  • Calm and Professional Under Pressure
  • Presentations and Public Speaking
  • Detail-oriented Documentation skills
  • Mental health awareness
  • Group Facilitation
  • Building Trust and Rapport
  • Cultural Awareness and Sensitivity
  • Managing Multiple Projects
  • Budgeting and Resource Management
  • Engaging Stakeholders
  • Training Team Members

Timeline

Residential Support Worker (Abeo House)

Ember
09.2022 - Current

Mental Health Support Worker (Student Placement)

Walsh Trust
07.2022 - 09.2022

Customer Service Representative (part-time)

Auckland Council - Glenfield Pools & Leisure
03.2022 - 09.2022

Management Consultant

Eco Pile Ltd
05.2021 - 08.2021

Special Projects Manager / Account Manager

Prolab Digital LLC
10.2018 - 12.2020

Project Manager / Key Account Manager

Pandre Special Lighting
01.2018 - 09.2020

Design & Sales Manager

Global Light & Power LLC
03.2011 - 12.2017

Design Manager /Landscape Architect

Plantorama LLC
08.2007 - 02.2011

Landscape Designer

Silver Ferns Landscape
12.2006 - 08.2007

Landscape Designer /Owner

Tierra Landscapes
11.2005 - 08.2007

Landscape Gardener (part-time)

Self Employed
01.2003 - 11.2005

Internal IT Projects & Training Manager

Touchbase Communications
02.1996 - 11.2002

Postgraduate Diploma - Counselling & Guidance Studies

Massey University

NZ Certificate in Health & Wellbeing - Mental Health & Addictions

Unitec

Diploma of Landscape Design -

Unitec

Bachelor of Arts - Political Science & English

University of Auckland

Hobbies & Interests

  • Psychology
  • Yoga and meditation
  • Design and architecture
  • Gardening
  • World politics
  • Sustainability
  • Music and cinema
  • Reading

References

Available on request

Volunteer Work

  • Pest Free Kaipatiki (PFK), Auckland, Apr 2021 - ongoing

With the help of this organisation I spend time every week checking and setting rat traps in the native bush reserve that my house backs onto.


  • Adopt-A-Camp, Dubai, United Arab Emirates, Jul 2011 - Jul 2014

This volunteer role involved packing and distributing care packages for construction workers living in labour camps in Dubai, during the holy month of Ramadan. I participated in this initiative during Ramadan 2011, 2013 and 2014.


  • Projecto Carnívoros Foz do Iguacu, Brazil, Dec 2002 - Jan 2003

I worked on this long term ecological research project in Brazil for one month, studying carnivores - mainly jaguar, puma and ocelot - in the jungles of the Foz do Iguacu National Park.

Hobbies & Interests

  • Yoga, meditation and mindfulness
  • Design and architecture
  • Gardening
  • Global politics
  • Environment and sustainability
  • Music and cinema
  • Reading

References

Available on request

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Jane Aldersley