Erika Camacho
Waiuku,AUCKLAND
Summary
Enthusiastic Sales Representative highly effective at building productive relationships with customers and colleagues. Team player and people person with background in merchandising and sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales & Admin/ Beauty Adviser
Benefit Cosmetics, Auckland Airport
Auckland
01.2019 - 11.2019
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Protected purchase items with proper bagging and wrapping to prevent damage
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Kept on top of changes to store products and promotions to maintain strong sales
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Engaged customers in social conversations to create pleasant and easy shopping experience
- Logged reports, expenses, receipts and sales documents
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Listened to clients and developed solutions to satisfy personal needs
- Approached browsing customers to initiate conversations to determine buying preferences
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
- Analyzed customer skin to assess unique conditions and skin type
- Recommended appropriate products to meet customers' individual needs
- Maintained counter and display areas in clean and neat fashion
- Demonstrated application techniques to achieve desired looks
- Upsold additional products and services to increase sales numbers
- Completed purchases and processed payments
Casual Consultant
Interlude Day Spa
Auckland
01.2017 - 11.2019
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked with Spa Manager to resolve client problems, improve operations and provide exceptional customer service
- Monitored social media and online sources for industry trends
Retail Assistant
The Brand Outlet, Manukau, Auckland
Auckland
05.2017 - 11.2018
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Answered product questions with up-to-date knowledge of sales and store promotions
- Assisted customers with prompt and polite support in-person and via telephone
- Folded and arranged merchandise in attractive displays to drive sales
- Balanced and organized cash register by handling cash, counting change and storing coupons
Make-up Artist
Southern Stars Charitable Trust
Auckland
05.2018 - 07.2018
- Conducted makeup classes for group of students
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
Customer Service Representative
Sitehost Tech Solutions, Penrose
Auckland
03.2017 - 12.2017
- Responded to customer requests for products, services and company information
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Education
Associate of Arts - Certificate in Makeup Artistry Level 4
Cut Above Academy - Auckland City Campus
Auckland12.2018
Skills
- Merchandising expertise
- Marketing understanding
- Problem solving strength
- Performance improvement
- Product promotions
- Customer relations
- Interpersonal communication skills
- Point-of-sale orders
- Customer service
Certification
- Certified from St. John's
Timeline
Sales & Admin/ Beauty Adviser
Benefit Cosmetics, Auckland Airport
01.2019 - 11.2019
Make-up Artist
Southern Stars Charitable Trust
05.2018 - 07.2018
Retail Assistant
The Brand Outlet, Manukau, Auckland
05.2017 - 11.2018
Customer Service Representative
Sitehost Tech Solutions, Penrose
03.2017 - 12.2017
Casual Consultant
Interlude Day Spa
01.2017 - 11.2019
Associate of Arts - Certificate in Makeup Artistry Level 4
Cut Above Academy - Auckland City Campus
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