Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jane Fruean-Samoa

Te Atatu Peninsula

Summary

  • PERSONAL OBJECTIVE Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience

Work History

Travel Consultant

Viva Holidays
10.2023 - Current
  • Plan and sell transportations, accommodations, insurance and other travel services
  • Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
  • Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
  • Book transportation, make hotel reservations and collect payment/fees
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Deal with occurring travel problems, complaints or refunds
  • Attend travel seminars to remain updated with tourism trends
  • Enter data into our software and maintain client files
  • Network with tour operators
  • Maintain statistical and financial records
  • Meet profit and sales targets.

Travel Consultant

Concentrix
07.2022 - 09.2022
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs
  • Streamlined booking processes for increased efficiency and reduced client wait times
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients
  • Built strong relationships with clients through exceptional communication and personalized service.

Administration and Office Support

Link Group
03.2021 - 07.2022
  • Capable of handling multiple projects simultaneously with high degree of accuracy
  • Escalating to a more senior team member when required
  • Assisting customers with their Superannuation enquiries
  • Seize opportunities to upsell products when they arise.

Customer Service Representative Agent

ATLANTIS HEALTHCARE
02.2022 - 03.2021
  • Set up and activated customer accounts
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Made outbound calls to obtain account information
  • Booking in appointments / amending changes
  • Moved to Melbourne.

Contact Representative

Super Retail Group
11.2018 - 12.2020
  • Improved customer satisfaction by resolving issues efficiently and professionally
  • Built lasting relationships with clients through effective communication and attentive service
  • Exceeded performance targets consistently by prioritizing tasks and managing time effectively
  • Enhanced team productivity by collaborating on projects and sharing best practices with colleagues.

Health Care Assistant

RADIUS CARE
08.2017 - 10.2018
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions
  • Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery
  • Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.

Sales specialist

Number One Shoes
05.2015 - 06.2017
  • Increased sales revenue by developing and implementing strategic sales plans
  • Built strong client relationships through consistent communication and effective problem-solving
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas
  • Expanded customer base with targeted prospecting and lead generation efforts.

Sales Specialist

Nike Outlet Factory Store
03.2013 - 04.2015
  • Handled merchandising and restocking needs for checkout lanes
  • Increased customer satisfaction with assistance for any request or question
  • Swept and mopped front end during shifts to maintain professional appearance
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
  • Assisted customers to find appropriate products, answered product questions and provided product solutions
  • Processed returned items in accordance with store policy.

Administration

Motor Clinic Autos
02.2012 - 12.2012
  • Doing on demands security administration
  • Answering phone calls.

Bank Teller

National Bank
01.2008 - 12.2008
  • Customer Interaction
  • Cash handling
  • Knowledge of security procedures.

Education

Menzies Aviation Certificate -

Travel Careers and Training

School of Travel And Tourism

School of Travel And Tourism

AUT

Skills

  • Retail Sales
  • Operations
  • Geography
  • First Aid
  • Customer Service
  • Booking (Resource Planning Software)
  • Tourism
  • Sales
  • Merchandising
  • Cash Handling
  • Reservations

Languages

English
Samoan

References

  • Tisharn Frasher

Team Leader - Viva Holidays 

+64 21 030 8554

tisharnfraser04@gmail.com



  • Star Ferguson

Team Leader - Concentrix 

+64 22 071 5987





Timeline

Travel Consultant

Viva Holidays
10.2023 - Current

Travel Consultant

Concentrix
07.2022 - 09.2022

Customer Service Representative Agent

ATLANTIS HEALTHCARE
02.2022 - 03.2021

Administration and Office Support

Link Group
03.2021 - 07.2022

Contact Representative

Super Retail Group
11.2018 - 12.2020

Health Care Assistant

RADIUS CARE
08.2017 - 10.2018

Sales specialist

Number One Shoes
05.2015 - 06.2017

Sales Specialist

Nike Outlet Factory Store
03.2013 - 04.2015

Administration

Motor Clinic Autos
02.2012 - 12.2012

Bank Teller

National Bank
01.2008 - 12.2008

Menzies Aviation Certificate -

Travel Careers and Training

School of Travel And Tourism

School of Travel And Tourism

AUT

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Jane Fruean-Samoa