JANE FRUEAN-SAMOA
AKL
Summary
I am Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
I work well under pressure and thrive on meeting deadlines. With a heart of service, I believe in providing the same attention to big and small tasks. As a current employee in the Travel Industry, I am sociable, however I also work well on my own and thrive under pressure. I have fantastic stakeholder management experiences and I am bilingual with fluency in Samoan and English.
Overview
4
4
years of professional experience
Work History
Supervisor (Ground Staff)
Qantas
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Worked with tenants and individual departments such as traffic control and customs to keep operations smooth and efficient.
- Optimized gate allocation by monitoring flight schedules closely and making real-time adjustments based on operational needs.
Travel Consultant
Viva Holidays
10.2023 - 02.2024
- Liaise with external stakeholders to determine their needs and provide advice for them appropriate to their wishes around destination, transportation and booking requests
- Open communication with key external stakeholders around policy updates, information that is beneficial to them and their travels
- Coordinate bookings for transportation, fees and other logistics
- Administer and design packages with the customer at the center of planning
- Efficiency to deal with stakeholders feedback or complaints
- Experienced administrator with data entry and MS Office
- Maintain relationships with internal and external stakeholders
- Administration support to record statistical and financial data
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Administration and Office Support
Link Group
01.2021 - 12.2022
- Capable of handling multiple projects simultaneously with high degree of accuracy and eye for detail
- Assisting customers with their Superannuation enquiries
- Communications: written and verbal with stakeholders
- Ensuring customer service is delivered exceptionally and thoroughly
- Implemented time management strategies to ensure timely completion of tasks and projects, meeting critical deadlines consistently.
Customer Service Representative Agent
Atlantis Healthcare
02.2021 - 03.2022
- Set up and activated customer accounts
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Made outbound calls to obtain account information
- Booking in appointments / amending changes
- Moved to Melbourne
Education
New Zealand Secondary School Qualification of Achievement - Level 1, Level 2 and University Entrance
Menzies Aviation Certificate -
Travel Careers and Training
School of Hospitality, Travel And Tourism
Auckland University of Technology
Skills
- Data Entry and Analyst
- MS Office
- Coordination and Operations
- First Aid Trained
- Booking Software
- Reservations and Administration
- Training and mentoring
- Strong work ethic
Timeline
Travel Consultant
Viva Holidays
10.2023 - 02.2024
Supervisor (Ground Staff)
Qantas
05.2023 - Current
Customer Service Representative Agent
Atlantis Healthcare
02.2021 - 03.2022
Administration and Office Support
Link Group
01.2021 - 12.2022
Menzies Aviation Certificate -
Travel Careers and Training
School of Hospitality, Travel And Tourism
Auckland University of Technology
New Zealand Secondary School Qualification of Achievement - Level 1, Level 2 and University Entrance
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