Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Jane Harpur

Waihi,WKO

Summary

Dynamic and detail-oriented professional with strong organizational skills and a proven track record at Dental HQ. Expert in scheduling appointments and enhancing customer satisfaction through effective communication. Recognized for streamlining operations and maintaining confidentiality, contributing to a welcoming environment and improved efficiency. Committed to delivering exceptional service and support.

Overview

14
14
years of professional experience

Work History

Receptionist

Dental HQ
05.2017 - 05.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted with planning office events and meetings for smooth execution.

Duty Manager

Ohope Beach 4Square
05.2009 - 05.2017
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Katikati College
Katikati, BOP

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • File management

Timeline

Receptionist

Dental HQ
05.2017 - 05.2023

Duty Manager

Ohope Beach 4Square
05.2009 - 05.2017

Katikati College

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Jane Harpur