Jane Harvey
Feilding,New Zealand
Summary
Detail-oriented and meticulous customer service professional with 20 years of experience in providing exceptional customer service and creating positive experience for clients. Proven track record in managing front desk operations, handling inquiries, and maintaining a welcoming environment. Adept at handling complex situations professionally. Exceptional communication and interpersonal skills. Skilled in multitasking, problem-solving and maintaining a professional demeanor. Ready to bring the extensive experience and strong interpersonal skills to excel as a receptionist to a dynamic environment.
Overview
9
9
years of professional experience
Work History
Claims Consultant
Farmers Mutual Group
, New Zealand
09.2021 - 05.2022
- Managed client claims process through the contact centre while assessing as well as quoting quarries from suppliers
- Coordinated with the team leader on a regular basis to discuss progress toward goals, priorities, and deadlines
- Assisted client to understand the insurance coverage options
- Examined and analysed intricate insurance claims in order to prevent fraud.
Customer Service Administrator
New Zealand Transport Agency
, New Zealand
06.2021 - 09.2021
- Ensured a positive and satisfactory customer interaction with the organisation
- Responded to inquiries and complainant through phone calls and assisted them through orders
- Communicated with the clients in professional and polite manner to ensure smooth service
- Build strong relationship with customers to ensure long-run customer loyalty.
OUTPATIENT ADMINISTRATOR
CAPITAL AND COAST DISTRICT HEALTH BOARD WELLINGTON HOSPITAL
, New Zealand
03.2017 - 06.2019
- Made and amended patient bookings for all outpatient clinics
- Ensured efficient operation of the outpatient clinics, generate emails to clients, and made sure that each client has a follow-up appointment
- Swiftly and professionally handled all phone calls and visitors to the unit and ensured the necessity for secrecy and the need to uphold the hospital's image.
CUSTOMER SERVICES OFFICER
JETSTAR AEROCARE GROUND SERVICES
, New Zealand
07.2014 - 12.2015
- Assessed passengers for domestic / international flights and assigned appropriate boarding documentation
- Amended client reservations when needed along with overseeing the aviation security pass gate
- Guaranteed correct data is entered into the EPR and generated data for audits.
RECEPTIONIST
PACIFIC RADIOLOGY GROUP
, New Zealand
04.2013 - 01.2014
- Answered phone calls to make appointments also greeted clients to provide best assistance
- Provided every member of the organisation broad administrative support
- Arranged logistics, recorded minutes and plans, organised and led department meetings
- Enhanced the check-in procedure by moving compliance paperwork procedures to a virtual platform, to be finished before clients arrive.
Education
DIPLOMA OF LEGAL EXECUTIVE STUDIES LEVEL 6 -
03.2024
Skills
- Customer service management
- Communication
- Front desk operations
- Telephone and email etiquette
- Complaint handling and resolution
- Customer satisfaction and retention
- Proficient in Microsoft Office, CRM software, and online booking systems
- Friendly, courteous, and professional demeanor
- Attention to detail and accuracy
- Ability to work under pressure and multitask
Other Experiences
- CUSTOMER SOLUTIONS ADVISOR, BANK OF NEW ZEALAND, 09/01/11, 01/01/13
- SALES SUPERVISOR, BABY STAR NEWTOWN, 05/01/10, 09/01/11
- DOMESTIC TRAVEL CONSULTANT/TEAM LEADER, ORBIT CORPORATE TRAVEL, 10/01/06, 03/01/10
- CUSTOMER SERVICES OFFICER, ORIGIN PACIFIC AIRWAYS - PACIFIC BLUE AIRLINES; SKYCARE GROUND SERVICES, 03/01/04, 08/01/06
- COFFEE SHOP SUPERVISOR, AORAKI MOUNT COOK, 11/01/02, 03/01/04
Personal Information
Title: RECEPTIONIST
Languages
- English
- French
- Te reo Maori
Timeline
Claims Consultant
Farmers Mutual Group
09.2021 - 05.2022
Customer Service Administrator
New Zealand Transport Agency
06.2021 - 09.2021
OUTPATIENT ADMINISTRATOR
CAPITAL AND COAST DISTRICT HEALTH BOARD WELLINGTON HOSPITAL
03.2017 - 06.2019
CUSTOMER SERVICES OFFICER
JETSTAR AEROCARE GROUND SERVICES
07.2014 - 12.2015
RECEPTIONIST
PACIFIC RADIOLOGY GROUP
04.2013 - 01.2014