A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
27
27
years of professional experience
Work History
Barista Shift Supervisor
Metlifecare
Palmerston North, Manawatu
05.2024 - Current
Supervised daily barista operations in a high-traffic café environment.
Trained new staff on beverage preparation and customer service standards.
Managed inventory levels and ordered supplies to maintain optimal stock.
Ensured compliance with food safety regulations and sanitation practices.
Assisted customers with menu selections and addressed inquiries effectively.
Implemented new coffee brewing techniques to enhance beverage quality.
Resolved customer complaints promptly to maintain a positive dining experience.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Provided support during peak hours by running drinks or helping out on the register.
Promoted positive team morale by encouraging collaboration among staff members.
Performed opening duties such as setting up espresso machines for the day's operations.
Adhered to company policies regarding break times for employees.
Ordered products from suppliers when inventory was low or out of stock.
Received payments from customers and returned correct change when necessary.
Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
Claims Consultant
Farmers Mutual Group
Palmerston North, Manawatu
09.2021 - 05.2024
Managing client claims through the contact center
Assessing and querying quotes from suppliers
Paying invoices and settlement figures once approved
Keeping in line with core values and expectations
Conducted comprehensive risk assessments to identify potential exposures and recommend appropriate coverage options.
Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decision making.
Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
Customer Service Administrator
New Zealand Transport Agency
Palmerston North
06.2021 - 09.2021
Met deadlines, provided quality customer service, and was always ready to offer a helping hand.
Demonstrated commitment to meeting deadlines, delivering customer service of the highest caliber, and consistently lending a supportive hand.
Provided excellent customer service by addressing all client concerns and queries
Made strides to increase product quality and customer satisfaction.
Hospital Administrator
Capital and Coast District Health Board Wellington Hospital
Wellington
03.2017 - 09.2019
Improved patient satisfaction by streamlining hospital processes and enhancing communication between departments.
Organized, directed and coordinated medical and health services according to organizational policies and goals.
Mentored junior administrators, providing guidance on effective management techniques and tools for success in their roles within the organization.
Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Communicated with patients, ensuring that medical information was kept private.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Airline Customer Care Agent
Aerocare
Wellington
07.2014 - 12.2015
Delivered exceptional service under pressure by maintaining composure during peak hours or difficult situations involving flight delays or cancellations.
Assisted in the development of marketing materials and promotions to boost company visibility and attract new customers.
Supported the customer service team by promptly addressing inquiries and resolving issues related to reservations.
Proactively identified potential issues before they escalated by monitoring flight statuses closely, leading to smoother customer experiences overall.
Demonstrated adaptability by seamlessly transitioning between different software systems and airline-specific reservation platforms as needed.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Checked in average of 150 passengers per flight.
Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Reception Administrator
Pacific Radiology Group
Wellington
04.2013 - 01.2014
Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Resolved various issues and discrepancies for customers.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Improved team coordination with regular updates on booking policies and procedures, facilitating smoother operations.
Developed comprehensive FAQ section for company website, reducing volume of basic inquiry calls.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Facilitated office communications by distributing mail, packages, faxes, and other correspondence in a timely manner.
Ensured timely processing of invoices and expense reports, resulting in accurate financial records for the company.
Streamlined office operations by managing appointment scheduling and coordinating meeting logistics for staff.
Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
Contributed to an organized work environment by maintaining office supplies inventory and placing orders as needed.
Developed strong relationships with clients through professional correspondence via email or phone interactions.
Handled sensitive information with discretion, upholding strict confidentiality protocols at all times.
Customer Solutions Advisor
Bank of New Zealand
Wellington
09.2011 - 01.2013
Increased customer satisfaction by providing personalized banking solutions and exceptional service.
Managed a diverse portfolio of clients ranging from individuals to small businesses, addressing unique financial needs effectively.
Resolved complex customer complaints, restoring confidence in bank's ability to manage their financial needs effectively.
Streamlined loan application processes for faster approvals and quicker fund disbursements.
Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
Referred customers to other banking departments for specialized services.
Educated customers on online banking and mobile banking applications.
Processed wide variety of retail banking transactions for personal and commercial customers.
Trained new hires on customer service policies and procedures.