Jane MacMillan

• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Improved service quality, addressing client concerns promptly and professionally.
• Coordinated with multiple departments to ensure seamless service delivery.
• Established a culture of continuous improvement.
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements, whilst still meeting customer expectations.
• Enhanced service delivery by developing and implementing efficient processes.
• Responsible for coaching and development, as well as the overall health and wellbeing, of contractors and employees.
• Any other tasks required in the daily operation of a small depot such as loading and unloading of trucks, freight handling and interactions with key customers.

• Coordinating day to day site requirements, general administration, customer inter face/inquiries, accounts payable, data inputting, freight investigations to achieve optimum branch performance, fleet assistance, dealing with any logistical issues that arise.
• Weekly stocktakes
• Contractor compliance
• Branch KPI’s
• Health and safety.
• Worked closely with drivers and management ensuring optimal performance in a highly compliance driven environment.

I worked part-time in the mornings for six months.

• Helped prepare and pack frozen/chilled pet food.
• Prepared daily orders for freighting NZ wide.
• Forklifted product in and out of chillers/freezers and unloaded/loaded trucks.
• Helped maintain a clean and organised work environment.