Summary
Overview
Work History
Education
Skills
Previous Experience
References
Timeline
Generic

Jane Richardson

Pakuranga,Auckland

Summary

An experienced Administrative professional, aiming for efficiency and accuracy. A goal and task orientated team player, with a solutions focused and forward-thinking mindset. Bringing years of progressive administrative and customer-centric care experience to any industry. Exceptional communication and relationship building skills. I have been temping in different positions, companies and industries since September 2020.

Overview

15
15
years of professional experience

Work History

Temp Roles in Admin & Customer Care

Various Agencies
Auckland
09.2020 - Current
  • Quickly learn new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day activities accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Willingness to be flexible.

Customer Services Officer

NXP Ltd
Highbrook, Auckland
09.2019 - 09.2020
  • Zoho (customer care), Avery (phone) and SAP (multiple operations) programs.
  • Client service improvement to resolve problems.
  • Maintained comprehensive database.
  • Claim data and processing.
  • Support timely resolutions for all concerns.
  • Documented conversations, inquiries and requests, then actions and delivery for customers as well as internally.
  • Promoted NXP offerings.

Owner Creative

Atogr
, (Ancient Tools And Glittering Rocks)
10.2017 - Current
  • Creative influence and production.
  • Analysed market data to target key audience.
  • All visual design and brand messaging.
  • All product imaging and editing.
  • Managed customer engagement.
  • Compiled comprehensive descriptions of all product offerings.
  • Gather and organise data to analyze current industry trends.
  • Defined scope, budget and goals.
  • Procurement.

Client Services Manager

Ray White Manurewa, Takanini And Drury
06.2015 - 04.2017
  • Worked across three busy branches to uphold the Ray White Corporate office standard of care and attention.
  • Developed two comprehensive customer care programs for vendors and purchasers.
  • Solved diverse problems coordinating with customers, sales stuff, management and internal departments.
  • Addressed negative customer feedback immediately.
  • Aided executive decision-making processes, generating tailored reports, and recommending improvements.
  • Implemented methods to measure the effectiveness of agency activities.
  • Database cleaning and management.
  • Aided executive decision-making processes, generating tailored reports, and recommending improvements.
  • Effectively managed department expenses.
  • Developed open and professional relationships with team members.
  • Created guidelines manual for customer care policy and procedure to standardise operations.
  • Trained and refreshed team members on best practices.

Stay at Home Mum

Maternity
06.2011 - 06.2015
  • Operated under budget for 4 years.
  • Supported child's emotional and social development.
  • Employed a variety of materials for the child to explore and manipulate in learning activities and imaginative play.
  • Controlled administrative, operational, financial and logistical areas of the household.

Contract Administrator

Fulton Hogan, North Harbour.
01.2009 - 06.2011
  • Subcontract administration and performance monitoring.
  • Status updates for management and contract partners.
  • Inspected works operations to check compliance with specifications.
  • Analyses of data compiled into reports and distributed to stakeholders.
  • Contractor bids.
  • Relationships with key contract partners.

Receptionist/Administrative Assistant

Fulton Hogan, North Harbour.
01.2009 - 12.2010
  • Optimised database and digital filing.
  • Managed all archiving.
  • Exceptional support for Operations Managers and Executives.
  • Floating administration and accounts cover. including coordinating payroll for between 20-400 employees.
  • Training and troubleshooting of Excel and Office Packages and internal programs to administrative and executive staff.
  • Incoming mail and packages to target personnel.
  • Maintained all office equipment and supplies.
  • Health and safety equipment compliance and clothing issued.
  • Actively engaged in safety drills by leading others.
  • Controlled incoming and outgoing asphalt mill operations.
  • Security, screening visitors, gatekeeping, updating logs and issuing passes.
  • Travel planning, itinerary, transport and accommodation for Management, Executives and guests.

Education

Bridging Course For UE - 2007 -

Manukau Institute of Technology
Auckland, Auckland
06.2007

Skills

  • Customer care
  • Problem solving
  • Purpose focused
  • Courteous, cheerful and energetic
  • Account administration
  • Strong communication
  • Organised
  • Financial management

Previous Experience

Prior to 2009

Executive Assistant, General Administration, Customer Care.

CMDHB. Halifax Vogel Group. Fixed term contracts for various temporary assignment.

  • Data collection accuracy.
  • Produce consistent high-quality work.
  • Strong attention to detail and exemplary customer service.
  • Assisted senior leadership coordinating meetings and preparing conference rooms.
  • Prioritised and completed multiple tasks.
  • Guided employees through administrative situations.
  • Purchasing and inventory management.

Procurement Officer, Manufacturing.

New Zealand Window Shades. Criterion Furniture.

  • Gathered and analysed data to evaluate trends.
  • Cultivated relationships with suppliers and maintained open communication.
  • Negotiated and finalised vendor contracts.
  • Improved employee engagement with training classes, personal meetings and workshops.
  • Explained technical concepts to staff members so its more easily understood.

References

Available by request.

Timeline

Temp Roles in Admin & Customer Care

Various Agencies
09.2020 - Current

Customer Services Officer

NXP Ltd
09.2019 - 09.2020

Owner Creative

Atogr
10.2017 - Current

Client Services Manager

Ray White Manurewa, Takanini And Drury
06.2015 - 04.2017

Stay at Home Mum

Maternity
06.2011 - 06.2015

Contract Administrator

Fulton Hogan, North Harbour.
01.2009 - 06.2011

Receptionist/Administrative Assistant

Fulton Hogan, North Harbour.
01.2009 - 12.2010

Bridging Course For UE - 2007 -

Manukau Institute of Technology

Similar Profiles

CREATE PROFILE
Jane Richardson