Jane Xia
Wellington
Summary
I arrived in New Zealand alone at the age of 15. Over the next four years, I studied in Nelson to complete my college education, improving both my English proficiency and independence along the way. Upon graduating from university, I secured my current job in Wellington, where I have continued to learn and grow, gaining valuable confidence through my experiences.
MBTI: ISTP - A
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteering Foster Parent
SPCA Wellington Centre
08.2023 - Current
Customer Service Coordinato & HR Assistant
Wang International Trading Ltd
03.2021 - Current
- Coordinated employee training programs to promote professional development and skill enhancement.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Duty Manager
PSC Trading Limited
03.2021 - 03.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Achieved results by working with staff to meet established targets.
Education
Diploma - Digital Design (Web & Graphic Design)
Yoobee College
Wellington, NZ03.2025
Bachelor of Commerce - Business Management
Victoria University of Wellington
Wellington, NZ12.2020
NCEA Level 3 -
Nelson College For Girls
Nelson, NZ12.2016
Skills
- Microsoft Office Word, PowerPoint and Excel
- Adobe InDesign, Photoshop and Illustrator
- Staff education and training
- Consumer Behaviour
- Customer service excellence
Certification
- Licence Controller Qualification
- Mojo Barista & Hospitality Certificate
- Open water diver certificate
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Korean
Professional Working
Japanese
Elementary
Hobbies
- Photography
- Squash
- Scuba Diving
Timeline
Volunteering Foster Parent
SPCA Wellington Centre
08.2023 - Current
Customer Service Coordinato & HR Assistant
Wang International Trading Ltd
03.2021 - Current
Duty Manager
PSC Trading Limited
03.2021 - 03.2022
Diploma - Digital Design (Web & Graphic Design)
Yoobee College
Bachelor of Commerce - Business Management
Victoria University of Wellington
NCEA Level 3 -
Nelson College For Girls
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