Jane Allan

Responsible for managing strategic accounts across the Government, Enterprise, and Tertiary sectors, delivering comprehensive ICT solutions tailored to client needs. This role involves end-to-end account management, solution development with clients, vendors and internal resource, and relationship building across a wide network of stakeholders.

This role requires me to be constantly upskilling and undertaking vendor certifications to enable partnership level and keeping up to date with emerging technologies.

Key Responsibilities:

· Manage a diverse portfolio of clients across public and private sectors, ensuring high levels of satisfaction and retention.

· Deliver full-spectrum ICT solutions including hardware, software, cloud services, networking, and managed services.

· Build and maintain strong, long-term relationships with clients, vendors, and internal teams to ensure seamless service delivery.

· Develop strategic account plans to identify growth opportunities and align solutions with client objectives.

· Collaborate with vendors and partners to co-create value-driven technology offerings.

· Lead proposal development, quoting, and presentation of tailored solutions to key stakeholders.

· Stay abreast of industry trends and emerging technologies to provide informed recommendations.

Represent Cyclone at sector events, conferences, and client engagements

As an Account Manager at 2degrees Mobile, I was responsible for managing a diverse portfolio of clients across the Government, Enterprise, and Commercial sectors. My role focused on delivering tailored mobile connectivity solutions, ensuring optimal service performance, and maintaining strong client relationships. Key responsibilities included:

• Managing mobile plans, connections, and device provisioning for high-value clients.
• Providing strategic account support and identifying opportunities for service enhancements and cost efficiencies.
• Collaborating with internal teams to ensure seamless onboarding, billing accuracy, and issue resolution.
• Leading contract renewals, service upgrades, and solution proposals aligned with client needs.

Following my success in mobile account management, I transitioned into the Network Team, where I focused on delivering advanced connectivity solutions. This role involved:

• Designing and managing Wide Area Network (WAN) solutions for enterprise clients.
• Overseeing fibre provisioning, including coordination with infrastructure providers and internal engineering teams.
• Implementing diverse network connections to ensure redundancy, resilience, and high availability.
• Supporting pre-sales and post-sales technical engagements, including solution scoping and deployment planning.
• Maintaining strong relationships with stakeholders to ensure successful delivery of complex network projects.

This dual-role experience strengthened my technical acumen, client engagement skills, and ability to deliver integrated telecommunications solutions in a dynamic and fast-paced environment.

This role was a standalone role where I was the only employee in the business with many volunteer resource assisting at different times throughout the year.

To learn the complexities of the Musical Theatre industry was exciting and a point of difference from my previous roles in sales.

• Coordinated office operations, ensuring efficient workflow and communication among stakeholders ensuring compliance was met across all verticals of the business.
• Implemented scheduling systems to optimize staff productivity and resource allocation.
• Managed vendor relationships, negotiating contracts to secure favourable terms and services.
• Developed office policies and procedures, enhancing compliance and operational efficiency.
• Managing debtor and creditor systems and general running of the organisation.

As the Account Manager at Print Central Limited, I was responsible for managing a diverse client base across the Government, Enterprise, Commercial, and Education sectors, delivering strategic brand, marketing, and design solutions tailored to each organisation’s unique needs. This role required creative thinking and forward focussed view for the business I was engaging with.

Key Responsibilities:

• Client Portfolio Management:
  Main point of contact for a wide range of clients, overseeing the development and execution of brand strategies and marketing campaigns and material.
• Brand Oversight:
  Advised and collaborated with my clients in maintaining brand consistency across all print and digital assets, ensuring alignment with organisational values and visual identity.
• Marketing Strategy Support:
  Collaborated with clients to shape their marketing approach, including campaign planning, promotional material development, and audience targeting.
• Design Content Coordination:
  Managed the end-to-end process of design content creation, from concept development to final production, working closely with internal designers and external partners.
• Project Management:
  Delivered high-quality outcomes within tight deadlines, balancing multiple projects and priorities while maintaining strong client relationships and expectations.
• Consultative Sales & Growth:
  Identified opportunities to enhance client engagement through innovative print and marketing solutions, contributing to business growth and client retention.

This role required a blend of creative insight, strategic thinking, and strong relationship management, enabling me to deliver impactful brand and marketing solutions in a fast-paced, client-focused environment.

This role as an Account Manager appointed to a newly created role at OfficeMax, I was responsible for building and managing a client base across the Government, Tertiary, Enterprise, and Commercial sectors, focusing on their stationery, consumables, and workplace solutions needs.

Key Responsibilities:

• Client Acquisition & Portfolio Development:
  Successfully established a new client base from the ground up, transforming the role into a full-time, high-performing sales position through proactive outreach and relationship building.
• Account Management:
  Provided end-to-end support for clients, managing procurement needs across stationery, office supplies, consumables, and tailored business solutions.
• Sales Strategy & Growth:
  Developed and executed strategic sales plans to drive revenue growth, improve client retention, and expand product adoption across multiple categories.
• Sector Expertise:
  Delivered customised solutions to meet the unique operational requirements of government departments, tertiary institutions, and commercial enterprises.
• Operational Coordination:
  Collaborated with internal teams to ensure accurate order fulfilment, timely delivery, and resolution of service issues, maintaining high levels of client satisfaction. This also required close engagement with the vendor channel.
• Reporting & Insights:
  Provided regular reporting and insights to clients on spend patterns, cost-saving opportunities, and product optimisation.

This role required a high level of autonomy, initiative, and commercial knowledge, and demonstrated my ability to build a successful sales function from inception while delivering consistent value to clients.