Summary
Overview
Work History
Education
Skills
Timeline
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JANECA DAYUCOS

Nelson,NSN

Summary

Efficient billing professional with 3 years of experience & 2 years experience in Sales. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Omega Healthcare Management Services, Inc
02.2022 - 08.2023
  • Take inbound calls concerning billing record of the Doctor's professional fee of Radiology Reading.
  • Obtain correct information for claim processing.
  • Obtain necessary patient information such as billing histories and insurance information and ensure that it is properly processed and recorded.
  • Process payments for services rendered.
  • Managing and updating customer databases.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

The Results Companies, LLC
10.2020 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls promptly.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Monitored customer accounts to identify, verify accuracy of accounts payable and rectify billing issues.


  • Researched and resolved billing discrepancies to enable accurate billing.

Sales Associate

T3ck Trading
02.2018 - 09.2020
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed and implemented sales strategies to increase profits.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Bachelor of Science - Marketing Management

Pamantasan Ng Lungsod Ng Marikina
Manila, Philippines
05.2018

Skills

  • Typing Proficiency
  • Customer Service
  • Microsoft Excel
  • Active Listening
  • Product Promotion
  • Critical Thinking
  • Patient Account Analysis
  • Insurance Claims & Claim Verifications

Timeline

Customer Service Representative

Omega Healthcare Management Services, Inc
02.2022 - 08.2023

Customer Service Representative

The Results Companies, LLC
10.2020 - 01.2022

Sales Associate

T3ck Trading
02.2018 - 09.2020

Bachelor of Science - Marketing Management

Pamantasan Ng Lungsod Ng Marikina

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