Janelle Fynmore
Christchurch,CAN
Summary
Dynamic individual with hands-on experience in all technical and practical hairdressing skills and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Floor Manager/ International Master Stylist
Surreal Hair and Beauty
01.2024 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed tea 20 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored sales and adjusted staffing levels to meet customer service standards.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Established strong Supplier relationships to negotiate favorable pricing terms and delivery schedules.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Created employee schedules to align coverage with forecasted demands.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
- Increased salon revenue by promoting and selling various hair care products, treatments, and services.
- Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
- Mentored junior stylists, sharing industry knowledge and best practices to enhance their skills and confidence.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Recorded notes for future reference about customer preferences and services delivered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
Floor Manager /Master Stylist/ Trainer
Rodney Wayne Hairdressing
08.2023 - 01.2024
Style Director
Oscar Oscar Carindale
02.2017 - Current
- Full Hairdressing services and skills as a Style Director – full time on floor Redevelopment of my hairdressing skill base
- To current cutting and colouring techniques
- Achievement of Master Ambassador in Kerastase Regular achievement of commission payments
- Specialist in extensions and smoothing/straightening systems
- Rebooking average of 75% to 89% Client average over $200
Salon Manager/ Salon Trainer/Style Director
Oscar Oscar Garden City
09.2014 - 01.2017
- Directly reporting to the General Manager and Oscar Cullian Full Hairdressing services and skills as a Style Director – full time on floor Guest relations Recruitment and Brand induction/imimersion Training plans - Team professional development Stock control – working within budget and stock holding guidelines Rostering Daily and weekly coaching sessions with individuals in relation to performance and growth Appointment book management – working to a daily plan and maximising appointment opportunities Performance analysis – KPI review daily and weekly Maintaining company standards and brand alignment
Style Director and 2IC
Oscar Oscar Chermside
09.2014 - 09.2015
- Directly reporting to the partner Full Hairdressing services and skills as a Style Director Weekly technical stock takes Wastage moinitoring and reporting Daily feedback coaching with individuals on performance and growth
Client Relationship Manager and Accounts
Superformance Ppty Lltd
09.2013 - 09.2014
- Second in charge accountable to the Managing Director Developing key client relationships through commitment to meeting and exceeding expectations
- Delivering on quoted times for project vehicles, engines and imported parts
- Financial controller, responsible for all finanical transactions, including accounts financial reporting to external parties payroll Overseas payments Laising with local and international freight operators Human resources – recruitment, payroll, liase with industry training organisation Stratigic planning
Area Manager/ Senior Hairdresser
Buzz Holdings (franchise)
06.2012 - 09.2013
- Full Hairdressing services and skills as a Senior Hairdresser Extensions – application, integration, colour matching – brand Show pony Quality control Reponsible for rostering of three stores – wage cost control Recruitment and induction Marketing / Brand Development
- Training Programmes/Team Development KPI management
Salon Colour technician
Tony Mitchell Hair
11.2011 - 06.2012
- Salon Colourist on Floor Technical education of the salon team with Loreal colour Senior Colourist on FloorTechnical specialist: using my expert knowledge to lead technical eduction in salon and best practice with Loreal colour and re-texturisingruirising services Technical problem solving and trouble shooting with in “the core” colour business
Accounts and Special Projects Manager
Enersave Products Ltd.
05.2011 - 11.2011
- Management of Foreign Currency hedge fund (FX) Overseas suppliers - communication Accounts for the Enersave Products Ltd, ESWA New Zealand Ltd, Ecoglobal Ltd Viability for Property Development interests - research Liasing with our International Cargo Freighting company International Currency Payments Human resources: Contracts, Confidentially Agreements, Payroll Fleet Vehicle Management Research for potential markets and potential product placements
- Margin Costing/price breaking Cost analysis and reduction / Productivity research / Systems analysis Information system upgrades and maintenance Communication with Professional Bodies
Accounts and Special Projects Manager
Enersave Products Ltd.
05.2011 - 11.2011
- Management of Foreign Currency hedge fund (FX) Overseas suppliers - communication Accounts for the Enersave Products Ltd, ESWA New Zealand Ltd, Ecoglobal Ltd Viability for Property Development interests - research Liasing with our International Cargo Freighting company International Currency Payments Human resources: Contracts, Confidentially Agreements, Payroll Fleet Vehicle Management Research for potential markets and potential product placements
- Margin Costing/price breaking Cost analysis and reduction / Productivity research / Systems analysis Information system upgrades and maintenance Communication with Professional Bodies
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Comprehensive use of Salon Ezy - industry related computer software Full Hairdressing services and skills as a Senior Hairdresser Participation in In-Salon Competitions
Skills
- Energetic, industrious, self-motivated
- Passion for the industry, and willing to take on new ideas, techniques and trends
- Thrives on constant challenges and a changing environment, takes the initiative
- Committed to setting and achieving goals and working with Key Performance indicators (KPI’s)
- KPI analysis
- Enjoy coaching in a supportive and educational roles, individually and in groups
- Strong interpersonal and communication skills: oral and written
- Confident public speaker
- Experience in conflict resolution
- Has experience as a training facilitator
- Strong interpersonal and communication skills
- Open to feedback and coaching:
- Excellent time management skills - can prioritise workload as demand dictates and able to work under pressure and to deadlines
- Strong analytical skills, using a methodical, systematic approach to problem solving
- Technical Specialist – Colour Correction, Chemical straightening expert – Exceptional knowledge of L’Oreal, Kerastase, Redken and Matrix retail products
- Committed to company goals, standards, systems and professionalism Understands the importance of building sound client to company relationships
- Technical Specialist – Colour Correction, all types of re-texturising servicesChemical straightening expert , all types of extensions– Exceptional knowledge of L’Oreal, Kerastase, Redken, Shu Uemera, Aveda and Matrix retail products
- Computer and Internet literate – competent in Word, Excel and PowerPoint
- Ability to prioritise workload as demand dictates applies time and self-management skills, diligently organized and detail conscious
- Ability to work under pressure and to deadlines, with a persistent and creative attitude to problem solving
- Strong analytical skills and take a methodical systematically approach
- Highly adaptable with a constant willingness to improve skills both personal and professional skills
- Practical experience and an interest in business development, including:
- Computer and Internet literate – good understanding and function of a variety of software packages, medium to fast Word processing skills Excel and Power point savvy
- Innovative Developing marketing strategies
- Client retention development programmes, and Profit maximisation
- Productivity gains
- Conflict resolution Identification of issues and potential solutions and processes
- Confident public speaking in any situation, ability to think on the spot, diffuse objections, and direct crowd facilitation
Accomplishments
Floor Manager of the year
photographic completion 2nd place
Home
07 3381 0866
Certification
- Trade Certificate
Timeline
Floor Manager/ International Master Stylist
Surreal Hair and Beauty
01.2024 - Current
Floor Manager /Master Stylist/ Trainer
Rodney Wayne Hairdressing
08.2023 - 01.2024
Style Director
Oscar Oscar Carindale
02.2017 - Current
Salon Manager/ Salon Trainer/Style Director
Oscar Oscar Garden City
09.2014 - 01.2017
Style Director and 2IC
Oscar Oscar Chermside
09.2014 - 09.2015
Client Relationship Manager and Accounts
Superformance Ppty Lltd
09.2013 - 09.2014
Area Manager/ Senior Hairdresser
Buzz Holdings (franchise)
06.2012 - 09.2013
Salon Colour technician
Tony Mitchell Hair
11.2011 - 06.2012
Accounts and Special Projects Manager
Enersave Products Ltd.
05.2011 - 11.2011
Accounts and Special Projects Manager
Enersave Products Ltd.
05.2011 - 11.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
Senior Stylist
Rodney Wayne
10.2010 - 05.2011
- Trade Certificate
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