Janelle Kereru
Napier,Hawke’s Bay
Summary
Caring Community Support Professional with expertise in private care, customer service, and team leadership. Contributed to positive outcomes through patience, clear communication, and respect for individuals. Focused on building meaningful connections and fostering supportive environments for whānau and community.
Overview
9
9
years of professional experience
Work History
Private In-Home Caregiver
Care on Call / CustomCare Nursing
Napier, Hawke’s Bay
11.2021 - 02.2025
- Provided consistent, person-centred care while supporting clients’ dignity, wellbeing, independence and safety.
- Administered medications in accordance with care plans and supported clients with daily healthcare needs.
- Assisted with hoist transfers, mobility, repositioning and safe moving and handling procedures.
- Supported personal cares including washing, dressing, stoma care, feeding and maintaining personal hygiene.
- Built respectful relationships with clients and whānau while maintaining confidentiality and professional standards.
- Communicated clearly with whānau and healthcare teams to support continuity of care and respond appropriately to changing needs.
Shift Supervisor
KFC Shirley
Christchurch
01.2016 - 11.2021
- Managed daily shifts, staff rosters, team coordination, and workplace operations to ensure efficient service delivery.
- Led and supported team members by training staff and allocating duties to fulfill operational requirements.
- Delivered high-quality customer service while addressing enquiries, concerns, and complaints effectively.
- Handled cash and financial transactions accurately, maintaining strong accountability and attention to detail.
- Worked effectively in a fast-paced environment, making practical decisions and resolving issues as they arose.
- Supported inventory management, stock control and stocktake processes to maintain accurate supplies and minimise waste.
Education
NZ Certificate in Te Reo Māori (Rūmaki, Reo Rua) - Level 2
EIT
NCEA Levels 1 & 2 -
Ministry of Education
High School Diploma -
William Colenso College
Skills
- Communication
- Relationship building
- Administering medications
- Mobility assistance
- Customer service
- Complaints handling
- Conflict resolution
- Maintaining dignity
- Team leadership
- Staff training
- Shift coordination
- Rosters
- Workforce organisation
- Day-to-day operations
- Cash handling
- Financial transactions
- Accountability
- Inventory management
- Stocktake
- Maintaining supplies
- Organisation
- Time management
- Administration
- Decision-making
- Working under pressure
- Working with tamariki
- Whānau
- Community
- Tikanga Māori
- Cultural awareness
- Manaakitanga
- Reliability
- Adaptability
- Food safety
- Hospitality
- Meal preparation
Volunteer Experience
- Richmond School Kapa Haka Tutor, 2025/26
- Maraenui Clubrooms fundraising support, 2026
- Working bee and community mahi at the marae, 2026
- Team leadership for school holiday programmes and event facilitation, Te Roopu A Iwi Trust, 2014
Career Direction
I am particularly interested in roles where I can combine my care experience, customer service and leadership skills with my commitment to whānau and community. I am looking for an opportunity to contribute to a supportive team, continue developing professionally, and make a practical difference in the lives of the people I work with.
Interests Community Connection
- Te Reo Māori, Tikanga Māori & cultural learning
- Rongoā Māori & traditional knowledge
- Māori performing arts, waiata & kapa haka
- Whakapapa & whānau history
- Community and marae mahi
- Supporting whānau and strengthening community connections
- Gardening, ngahere and connection with te taiao
- Learning new skills and personal development
Timeline
Private In-Home Caregiver
Care on Call / CustomCare Nursing
11.2021 - 02.2025
Shift Supervisor
KFC Shirley
01.2016 - 11.2021
NZ Certificate in Te Reo Māori (Rūmaki, Reo Rua) - Level 2
EIT
NCEA Levels 1 & 2 -
Ministry of Education
High School Diploma -
William Colenso College