Janelle Slemang
Stoke,NSN
Summary
Work within a team that is driven by compassion, respect and justice to create an environment that promotes working together with the respite children and are led to through learning with a strong focus on respite centred care to ensure the children can be all they can be.
Overview
18
18
years of professional experience
Work History
Support Worker
Live Life disability support
01.2016 - Current
- Provide day to day care
- Sleep over
- Manage challenging behaviour
- Provide practical and emotional support
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Team Leader
i-SITE Huntly
10.2012 - 01.2016
- Company Overview: Waikato District Visitor Centre
- Itinerary planning and information
- Bookings nationwide – accommodation, transport, activities and attractions
- Human Resources
- Financial Reporting
- Waikato District Visitor Centre
Reception and Reservation
Alcamo Hotel
08.2011 - 08.2011
- Company Overview: Hamilton
- Dealing with bookings by phone, e-mail, letter, or face-to-face
- Completing procedures when guests arrive and leave
- Choosing rooms and handling out keys
- Preparing bills and taking payments
- Dealing with complains and problems
- Hamilton
Customer Service Representative
Cathay Pacific
07.2006 - 05.2008
- Company Overview: Hong Kong
- Recommending travel products, fares and services and providing after sales support
- Assisting customer to reserve and adjust flight booking transactions
- Assisting customers to use our websites, cathaypacific.com
- Responding to feedback and general enquiries by phone, email and web channels from worldwide
- Hong Kong
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma in Travel and Tourism Level 5 - Tourism environment, Investigative Tourism projects, Marketing Tourism products, Enhanced Visitor experience, Accounting for Tourism, Management Decision making
Waikato Institute Technology
01.2010
Certificate of Travel and Tourism Level 3&4 -
Waikato Institute Technology
01.2008
Bachelor of Tourism Management -
Centro Escolar University
01-2006
Skills
- Excellent Communication Skills
- Fluent Filipino Speaker
- English
- Basic Cantonese
- Attention to Detail
- Hard Working Individual
- Target Driven
- Ability to Prioritize
Websites
References
Available upon request
Timeline
Support Worker
Live Life disability support
01.2016 - Current
Team Leader
i-SITE Huntly
10.2012 - 01.2016
Reception and Reservation
Alcamo Hotel
08.2011 - 08.2011
Customer Service Representative
Cathay Pacific
07.2006 - 05.2008
Certificate of Travel and Tourism Level 3&4 -
Waikato Institute Technology
Diploma in Travel and Tourism Level 5 - Tourism environment, Investigative Tourism projects, Marketing Tourism products, Enhanced Visitor experience, Accounting for Tourism, Management Decision making
Waikato Institute Technology
Bachelor of Tourism Management -
Centro Escolar University
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