Janet Fernandes
Auckland,AUK
Summary
Dynamic service professional with over 17 years of experience in a leading organization, specializing in relationship building, strategic planning, and project management. Proven ability to drive business outcomes through quick learning and adaptability in complex situations, effectively managing the end-to-end training and learning lifecycle of various projects. Successful in transitioning and transforming accounts across diverse sectors, including telecom, software, insurance, and facility maintenance. Recognized with multiple accolades, including the Brandon Hall SILVER Award for Best Results of a Learning Program in 2018, underscoring a commitment to excellence and impactful results.
Overview
17
17
years of professional experience
Work History
Business Development Manager
West Facility Maintenance
05.2024 - Current
- Driving business growth by identifying new market opportunities and nurturing existing client relationships across facilities management projects.
- Key Roles include:
- Leading RFP submissions, managing end-to-end quoting, and coordinating subcontractors and service teams for commercial and government contracts
- Collaborating with stakeholders, clients, internal team and contractors to ensure project excellence and compliance
- Single Point of Contact for all compliance and project completion tasks
- Project manage overall scheduling of works, budgeting, reporting and all other administrative tasks
- Induct all new employees on Client contracts and expectations
- Conduct monthly trainings – H&S practices, create competency register
- Renew annual certifications- PREQUAL and SiteSafe
Business Interlock Manager – Learning (CL 7)
Accenture Solutions Pvt Ltd
10.2023 - 05.2024
- Acted as the key liaison between business stakeholders and the learning function to align training strategies with business goals.
- Enabled effective learning operations by driving curriculum optimization, competency mapping, and performance enablement.
- Managed governance and reporting for global learning initiatives across verticals
- Key Responsibilities Included to oversee and conduct:
- Collaborate with SME’s to develop new courses and learning materials across Strategy and Consulting (Accenture Global)
- Check the efficacy of the program by applying Kirkpatrick’s model
- Facilitate all types of learning and training sessions-Virtual, Classroom, Brown bag sessions, Marathon sessions etc
- Prepare internal faculty members- liaise with MD’s and senior management to certify and approve faculty.
Global Learning & Quality Manager (CL 7)
Accenture Solutions Pvt Ltd
09.2021 - 12.2023
- Leading a global portfolio, managing India, Poland, Brazil, Malaysia, and the Philippines center.
- Running operations for all new hires and existing resources to meet client SLA- Accuracy.
- Towers managed are Sanctions, KYC, IDV, Scam Investigation and AML.
- Team of 40+ global resources reporting to the training and quality org.
- Handle day to day operations for KYC and Sanction screening.
- Overall 850+ operations HC
- Created COE ‘Centre of Excellence’ with 3-tiered academy
- Strategic Projects- Talent Attraction and Strategy, New Joiner Experience Enhancement
- ACAMS- Foundational V3 certified, Specialist certified
- Training reengineering to understand time to competency
- Conducting base lining for SLA targets on all new processes
Learning and Development Account Lead- Transition (CL 8)
Accenture Solutions Pvt Ltd
05.2020 - 08.2021
- Set up 200-seater project across Mumbai, Noida, and San Antonio location
- Handled 30 processes where niche skills are required- Medical Underwriting, Rating Underwriting, Creating Group Insurance contracts, Payments and Remittance.
- Lead a team of 4 Specialists, 20 trainers/content writers to develop Job-Aids
Training Lead- Transition (CL 8)
Accenture Solutions Pvt Ltd
07.2019 - 04.2020
- Roles and Responsibilities included
- Process certification
- Stabilized 150-seater project in a new delivery center- Bangalore
- Lead a team of 4 trainers
- Managed End to End Onboarding to On-flooring journey
- Managed Continuous Training and Culture Workshops
- Build content using Gamification
- Created SRT glidepath
- Successfully completed soft skill and employee grooming
Training Lead (CL 9)
Accenture Solutions Pvt Ltd
03.2016 - 05.2019
- Roles and responsibilities included
- Managing Clients and all departments regionally
- Leading recruitment efforts
- Manage all Training activities and building trainer capability across deals
- Maintain Complete Training/Learning roster and dashboard
- Use learning applications to build SOP’s
- Train Managers and Leads on Healthcare Foundation
- Created and set up ‘Health Academy’
- Achieved US Healthcare- Generalist Certification within Accenture
Senior Instructor (CL 10)
Accenture
05.2013 - 02.2016
- Accenture |US Healthcare
Voice Coach/Analyst
Accenture
10.2008 - 05.2013
- Accenture |Motor Insurance, Telecom
Teacher
Our Lady of Perpetual Succor High School
06.2005 - 09.2008
Education
Bachelor's of Psychology Hons. - Psychology
Indira Gandhi National Open University
India06-2026
Bachelor of Arts - Sociology
Jodhpur National University
06-2015
Diploma in Education -
St. Margaret’s Teachers Training College
05-2005
Skills
- Content development expertise
- Instructional delivery
- Training delivery management
- Instructional delivery planning
- Investigative & Auditing skills
- Cultural strategy development
- Issue resolution management
- Project Management
Accomplishments
Women Awards 2021: Diversity champion for Women empowerment initiatives
Brandon Hall Silver 2018: Best Learning Program
Certification
- CIDS- Certified Instructional Design Specialist – Henry Harvin Academy
- AML V3 Foundation- ACAMS
- Project Management Fundamentals- Udemy
- SHRM-Certified Professional- Udemy
- Interview Panelist – Accenture
- Voice Assessor Certified – Accenture
Timeline
Business Development Manager
West Facility Maintenance
05.2024 - Current
Business Interlock Manager – Learning (CL 7)
Accenture Solutions Pvt Ltd
10.2023 - 05.2024
Global Learning & Quality Manager (CL 7)
Accenture Solutions Pvt Ltd
09.2021 - 12.2023
Learning and Development Account Lead- Transition (CL 8)
Accenture Solutions Pvt Ltd
05.2020 - 08.2021
Training Lead- Transition (CL 8)
Accenture Solutions Pvt Ltd
07.2019 - 04.2020
Training Lead (CL 9)
Accenture Solutions Pvt Ltd
03.2016 - 05.2019
Senior Instructor (CL 10)
Accenture
05.2013 - 02.2016
Voice Coach/Analyst
Accenture
10.2008 - 05.2013
Teacher
Our Lady of Perpetual Succor High School
06.2005 - 09.2008
Bachelor's of Psychology Hons. - Psychology
Indira Gandhi National Open University
Bachelor of Arts - Sociology
Jodhpur National University
Diploma in Education -
St. Margaret’s Teachers Training College
OTHER DETAILS
- Notice Period: 4 weeks
- Visa Available: Yes
- Passport: Z73104048
- MOJ Clearance: Yes
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