Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Janet Olive S

Auckland

Summary

A highly capable, resilient and focused professional with a broad range of transferrable skills and an exceptional work ethic; thrives within the team environment, is competent and organised, and brings a verifiable track record of completing assigned duties; possesses strong organisational and multitasking skills and is an exceptional communicator. Utilizes in-depth knowledge of banking regulations and compliance to ensure effective and efficient operations.

Overview

7
7
years of professional experience

Work History

Banking Consultant

ANZ
08.2023 - Current
  • Extended and sustained relationships with customers to maintain and grow business.
  • Onboarding and completing due diligence for personal and non-personal customers.
  • Identified potential risks, implementing proactive strategies for risk mitigation and management.
  • Coordinated with various divisions and departments in servicing of routine banking transactions.
  • Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
  • Delivered exceptional customer service, resolving complex issues promptly and maintaining strong relationships with key clients.
  • Managed high-value accounts, ensuring optimal returns on investments while minimizing associated risks.
  • Streamlined loan approval processes for faster turnaround times and increased customer satisfaction.

Office Administrator

Conroy Removals Ltd
10.2020 - Current
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Scheduling and booking moving services for clients locally and nationally.
  • Deliver communications to clients during their moving process.
  • Central co-ordinator between clients and our Sales and Operations departments.
  • Coordinating storage, invoicing, and payment collection.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Disseminated reports and contracts to proper personnel, reviewing information prior to shipping to promote high-level accuracy.

Retail Sales and Customer Service Representative

Vodafone New Zealand
07.2019 - 10.2020
  • Proficient in providing accurate information about the technical products, features, pricing and after-sales services.
  • Contribute to retail sales team efforts by meeting or exceeding product line sales results as per sales targets.
  • Prepare action plans and schedules to determine specific targets and project number of contacts to be made.
  • Experience in handling tools like Siebel, Oracle and Pronto to complete specific orders for the customers.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.



Duty Manager

Bollywood Stars Indian Restaurant
05.2018 - 06.2019
  • Proficient in directing, overseeing, and managing daily operations of the organization as per the government rules.
  • Experience in greeting and serving customers by providing excellent customer service.
  • Complete daily operational tasks like filling out timesheets for the staffs, maintaining stock level reports in an efficient manner.
  • Experience in Hiring and training new hires as per company processes and procedures.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Managed daily operations and processes, including reservations, budgeting, and forecasting.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Education

Master Diploma - Business management, Level 7

Eastern Institute of Technology
01-2018

Bachelor of Business Administration -

SRM University
01.2017

Skills

  • Keen attention to detail
  • Excellent communicator at all levels
  • Adept in relating to people at all levels
  • Good relationship and rapport building skills
  • Administration
  • Strong detail focus and can meet any challenge while producing a high standard of work
  • Able to manage multiple priorities while dealing with complex details and systems

Accomplishments

  • Best Samsung Sales representative in the country.
  • Best peer advisor for International students at Eastern institute of Technology January 2018.
  • Completed French A1 and A2 with 70%.
  • Best Brand Ambassador for Nestle Kit Kats-December 2017.
  • Presented a paper on FMCG at a National level in Delhi 2014.
  • Winner of state level spell bee contest 2010.

Timeline

Banking Consultant

ANZ
08.2023 - Current

Office Administrator

Conroy Removals Ltd
10.2020 - Current

Retail Sales and Customer Service Representative

Vodafone New Zealand
07.2019 - 10.2020

Duty Manager

Bollywood Stars Indian Restaurant
05.2018 - 06.2019

Master Diploma - Business management, Level 7

Eastern Institute of Technology

Bachelor of Business Administration -

SRM University

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Janet Olive S