Janice Carter
Pakuranga,AUK
Summary
Collections Officer with 20+ years experience. Monitoring accounts, advising debtors and reporting collection activity. Resolve settlements through effective negotiation with extensive relationship building expertise. Willingness to contribute to the overall team's success.
Overview
35
35
years of professional experience
Work History
Collections Officer
Yes Finance Ltd
Manukau, Auckland
09.2020 - Current
- Ledger of 15days and over
- Monitored accounts for compliance with established payment plans
- Assisted debtors in setting up payment plans to recover overdue balances.
- Advised customers of necessary actions and strategies for debt repayment.
- Verified and reviewed customer account information.
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Working with Third Party Agents for Repossession processes when warranted throughout NZ
- Used skip tracing and other techniques to locate debtor.
- Identify if the debtor is able to make a Protecta Claim and working closely with the customer and Protecta to get a resolution.
- Working closely with the Credit Manager with new CCCFA guidelines and laws for October 2021 and new Procedures
Credit Officer
Aotea Finance Manukau
Manukau, Auckland
10.2011 - 09.2020
- Ledger of 300-350 from 1 day overdue to w/off
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Generated and mailed updated statements monthly and processed demand letters.
- Obtaining Payment Arrangements and resolutions to unpaid debts
- Liaising with clients face to face one on one
- Researched accounts and completed due diligence to resolve collection problems.
- Performed administrative tasks such as Morning Banking and afternoon direct debit run, writing correspondence and gathering materials.
- covering Reception when required/ receipting payments
- Using in house tools to trace clients when GNA
- Liaising with third party agents for field calls/ repossessions
- letter Run
- Initiated negotiations for debt recovery through email, telephone and mail contact.
- Collating files ready to be issued for w/off and referral to Legal Recoveries Department
- Training of New Staff members of system and procedure
- Account reconciliation and Locating missing payments
Credit Controller
Turners Finance
Penrose, Auckland
07.2007 - 10.2011
- Inbound and Outbound calling to customers to get a resolution and make payment arrangements
- Dealing with Third Party agents for field calls/ Repossessions
- Email queries
- Customer Liaison and inquiries
- as this was all Car Finance, making sure compliance was meet with Insurance and current WOF and Rego to avoid Repossession
Credit Control
Retails Financial Services ( Farmers Card)
East Tamaki, Auckland
09.2000 - 07.2007
- Inbound and Outbound call Centre Enviroment
- Making Paymetn arrangements
- Locating missing Payments
- Customer Liaison and inquries
Customer Services
Chemical Solutions
Wiri/ Otahuhu, Auckland
04.1996 - 03.1999
- Customer Liaison and Inquiries
- Inbound and outbound calling
- Coldcalling to prospective clients
- Data Entry and Customer Orders
- Collating and sending Letters/ Invoices
- Reconciliation of customer Invoices
- Ordering of Comapny Labels
- Internal Customer service with warehouse staff
Customer Services
B & F Papers
Mt Wellington, Auckland
02.1995 - 03.1996
- Inbound Telephone Sales
- Customer Services & Inquires
- Data entry of customer orders
- Collating and Folding Invoices
- Internal customer service with warehouse staff
Shop Assistant
Papakura Office Supplies
Papakura, Auckland
08.1993 - 02.1995
- Checked incoming orders and organized new stock.
- Customer services and inquiries
- Calculation & Presentation of Monthly accounts
- Opening shop premises on a daily basis
- Sole Charge on a reqular basis
- Sales Rep ( 3 months)
Customer Services
B & F Papers
Mt Wellington, Auckland
07.1989 - 08.1992
- Customer services & Inquiries
- Data entry of customer order
- Collating & Folding invoices
- Filing and sending our copies of invoices
- collating samples for sample folders
- was on Maternity Leave for 1 Year between June 1990-June 1991
Sales Assistant
Everything Office Supplies
Manukau, Auckland
09.1987 - 03.1989
- Customer Liaison and Inquires
- Preparation & distribution of order
- Inwards goods receipting and pricing
- Purchasing Stock
Sales Representative
Collins Olympic
Mt Eden, Auckland
06.1987 - 09.1987
- Calling on existing clients
- checking there stock levels
- placing orders
- stocking the shops shelves
Sales Assistant /Purchasing Officer
South Auckland Office Supplies
Papatoetoe, Auckland
09.1986 - 09.1987
- Customer Liaison and inquires
- General Shop duties
- Promoted to Purchasing Officer
- Inwards goods receipting
- Pricing and coding
- stock control and ordering of all stock
Sales Assistant
Otahuhu Printing And Stationery
Otahuhu, Auckland
03.1984 - 09.1986
- Customer Liaison & Inquiries
- Preparation & distribution of Orders
- Inwards goods receipting and pricing
- Purchasing stock
Timeline
Collections Officer
Yes Finance Ltd
09.2020 - Current
Credit Officer
Aotea Finance Manukau
10.2011 - 09.2020
Credit Controller
Turners Finance
07.2007 - 10.2011
Credit Control
Retails Financial Services ( Farmers Card)
09.2000 - 07.2007
Customer Services
Chemical Solutions
04.1996 - 03.1999
Customer Services
B & F Papers
02.1995 - 03.1996
Shop Assistant
Papakura Office Supplies
08.1993 - 02.1995
Customer Services
B & F Papers
07.1989 - 08.1992
Sales Assistant
Everything Office Supplies
09.1987 - 03.1989
Sales Representative
Collins Olympic
06.1987 - 09.1987
Sales Assistant /Purchasing Officer
South Auckland Office Supplies
09.1986 - 09.1987
Sales Assistant
Otahuhu Printing And Stationery
03.1984 - 09.1986
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