JANICE CURRIE
Okoroire,WKO
Summary
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, and effective communication. Expertise includes managing schedules, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Tucker Bar and Eatery
2019.01 - 2024.08
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Developed and nurtured lasting customer relationships.
Front of House. Customer Service. Barista
Heidi’s on the hill café
2016.01 - 2018.01
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers, promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Chef. Barista. Front of House
Odelemz café
2014.01 - 2016.01
- Placed orders to restock items before supplies ran out.
- Established relationships with key retail accounts.
- Enhanced customer satisfaction by efficiently addressing and resolving retail operation issues.
Pastry. Customer Service. Barista
Hilton Hotel, Bistro Lago
2009.01 - 2011.01
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Chef. Barista
Babylon Restaurant High Street Kensington
2008.01 - 2009.01
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Education
Level 1 – Level 5 - Cookery
Novotel Gardens Queenstown
01.2007
National Certificate - Animal Care
Waikato Institute of Technology
01.2003
School Certificate - Mathematics and Science
Sacred Heart Girls College, Hamilton
01.2002
Sixth Form Certificate - Biology, Mathematics
Sacred Heart Girls College, Hamilton
01.2002
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Client relationship management
- Strong work ethic
- Customer service
- Customer-oriented
- Order picking and processing
- Time management
Timeline
Owner/Operator
Tucker Bar and Eatery
2019.01 - 2024.08
Front of House. Customer Service. Barista
Heidi’s on the hill café
2016.01 - 2018.01
Chef. Barista. Front of House
Odelemz café
2014.01 - 2016.01
Pastry. Customer Service. Barista
Hilton Hotel, Bistro Lago
2009.01 - 2011.01
Chef. Barista
Babylon Restaurant High Street Kensington
2008.01 - 2009.01
National Certificate - Animal Care
Waikato Institute of Technology
School Certificate - Mathematics and Science
Sacred Heart Girls College, Hamilton
Sixth Form Certificate - Biology, Mathematics
Sacred Heart Girls College, Hamilton
Level 1 – Level 5 - Cookery
Novotel Gardens Queenstown