Janice De Guzman
Auckland,6 Kanga Lane Manurewa
Summary
Detail-oriented customer service professional with over four years of experience. Skilled in multitasking, punctuality, and ensuring customer satisfaction through swift issue resolution and service enhancements.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Results CX / Concentrix Nuvali
Lipa City / Nuvali Sta Rosa, Philippines
03.2020 - 12.2024
- Managed customer inquiries via phone and chat support channels to ensure swift resolutions.
- Documented customer interactions in CRM for accurate record-keeping.
- Educated customers on product features and service offerings to enhance understanding.
- Handled escalated concerns with professionalism and empathy to maintain customer satisfaction.
- Answered inquiries and provided precise information regarding products and services.
- Delivered excellent customer service by resolving complaints promptly.
- Gathered feedback through surveys to drive improvements in customer service.
Scheduler II
Amkor Technology Philippines Inc. P3
Laguna Technopark, Binan Laguna Philippines
09.2006 - 10.2008
- Scheduled customer request builds to maintain quality standards and enhance client satisfaction.
- Developed strategic plans that improved operational efficiency and elevated service quality.
- Aligned scheduled builds with production machine and manpower capacity to optimize workflow.
Data Encoder (Customer Information Center)
Amkor Technology Philippines Inc. P3
Laguna Technopark, Binan Laguna Philippines
01.2001 - 09.2006
- Screen incoming shipping documents such as Invoice, Lot Travelers, Assembly Instructions and translating such into internal documents
- Encoding of process and material requirements, device identity and standard material consumption for data processing.
- Encoding of process and material requirements, device identity and standard material consumption for data processing.
- ensure that documentation and data encoding of assembly information as reported in MESA system analysis is within the acceptable standard.
Die Bank Personnel
Amkor Technology Philippines Inc. P3
Laguna Technopark, Binan Laguna Philippines
10.1999 - 01.2001
- Ensured inventory integrity through rigorous tracking and management processes, supporting overall operational accuracy.
- Managed wafers and dice, ensuring optimal handling and accurate inventory control to support operational efficiency.
- Addressed customer inquiries and production questions promptly to maintain satisfaction.
- Facilitated smooth operations during customer visits by assisting internal and external auditors.
Education
Associate in Computer Secretarial -
Tanauan Institute
Tanauan Batangas Philippines03-1999
Skills
- Customer support and service improvement
- Multitasking and organization
- Punctuality and reliability
- Quality assurance
- Product knowledge
- Complaint resolution
- Relationship management
Timeline
Customer Service Representative
Results CX / Concentrix Nuvali
03.2020 - 12.2024
Scheduler II
Amkor Technology Philippines Inc. P3
09.2006 - 10.2008
Data Encoder (Customer Information Center)
Amkor Technology Philippines Inc. P3
01.2001 - 09.2006
Die Bank Personnel
Amkor Technology Philippines Inc. P3
10.1999 - 01.2001
Associate in Computer Secretarial -
Tanauan Institute