Janice Leslie D'costa
Owhata,New Zealand
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Executive (Telemedicine)
Medcare Hospital and Medical Center
Dubai
03.2021 - 10.2025
- Oversee telemedicine operations, ensuring efficient service delivery and patient satisfaction.
- Collaborate with healthcare professionals to provide timely consultations and follow-ups.
- Analyse patient feedback and implement improvements to enhance service quality.
Customer Service Representative
Teleperformance (MedCare Hospitals and Medical Center)
Dubai
06.2018 - 01.2021
- Managed customer inquiries and provided comprehensive information regarding healthcare services.
- Developed strong relationships with clients to promote satisfaction and retention.
- Trained new staff in customer service protocols and best practices.
Consultant
Tech Mahindra Business Services
India
11.2016 - 02.2018
- Delivered consulting services to a diverse client base, addressing their specific needs and requirements.
- Enhanced client engagement through effective communication and tailored solutions.
- Assisted in onboarding and training new team members.
Commie 2
Mad Over Donuts
India
06.2010 - 07.2011
- Prepared and presented various bakery items, focusing on quality and creativity.
- Maintained kitchen cleanliness and compliance with health regulations.
- Collaborated with the kitchen team to ensure efficient operations.
Education
Bachelor Of Commerce - Commerce
Yashwantrao Chavan Maharashtra Open University
India05.2016
Higher Secondary Certificate (H.S.C) - undefined
NIOS
India01.2012
High School Diploma - Bakery And Confectionery Course
Atharva College
India04.2008
Secondary School Certificate (S.S.C) - undefined
NIOS
India01.2007
Skills
Customer Service Excellence: Proven track record in providing outstanding support and service
- Customer relations
- Quality management
- Problem resolution
- Team player
- Workflow planning
- Staff training
Communication: Strong verbal and written communication skills, adept at building rapport with clients
Problem Solving: Effective in analysing issues and implementing solutions quickly
Team Collaboration: Experience working in diverse teams to achieve common goals
Adaptability: Quick learner, able to adjust to changing environments and processes
Certification
- Bakery & Confectionery Course
- Human Resources Fundamentals from CIPD Completed: 2020-05-23
- Innovation Management from Erasmus University Rotterdam Completed: 2020-07-31
- CNA - Certified Nurse Assistant
- Licensed [Job Title] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Training
- Industrial Training Grand Sarovar Premiere Hotel (Atharva College), India. Completed a 6-month industrial training program, gaining practical experience in food preparation and hospitality services.
- Short Training Monginis (Atharva College), India. Participated in a 15-day training program, specializing in baking and confectionery techniques.
Timeline
Senior Executive (Telemedicine)
Medcare Hospital and Medical Center
03.2021 - 10.2025
Customer Service Representative
Teleperformance (MedCare Hospitals and Medical Center)
06.2018 - 01.2021
Consultant
Tech Mahindra Business Services
11.2016 - 02.2018
Commie 2
Mad Over Donuts
06.2010 - 07.2011
Higher Secondary Certificate (H.S.C) - undefined
NIOS
Secondary School Certificate (S.S.C) - undefined
NIOS
Bachelor Of Commerce - Commerce
Yashwantrao Chavan Maharashtra Open University
High School Diploma - Bakery And Confectionery Course
Atharva College