Summary
Overview
Work History
Education
Skills
Certification
Drivers License
Interests
Documents
Self evalation
Accomplishments
Timeline
Generic

JANICE MILLER

Inglewood

Summary

Service Coordinator at Dynamech Engineering with a proven track record in compliance and team leadership. HSEQ, Expert in coordination and effective communication, I excelled in enhancing operational efficiency while managing diverse teams. My proactive approach ensured 100% compliance with safety standards, fostering strong relationships with clients and colleagues alike. Highly organized with strong ability to manage and streamline service operations, ensuring timely and accurate task completion. Skilled at coordinating resources, scheduling, and maintaining effective communication among team members, always prioritizing maximizing efficiency. Conscientious approach to health and safety work with solid work ethic and commitment to delivering high-quality results. I have a diverse range of experience in more than one field of expertise.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Service Coordinator

Dynamech Engineering
07.2023 - Current
  • My role as the service coordinator is to make sure everything is compliant, staff with their inductions onto various sites, they have all the training standards for the sites, they are ready with PPE and sort them out with company vehicles
  • Communicating with our team, I can have up to 40 odd guys, on the go at any one time, Locally and overseas
  • I visit sites, conduct audits, and ensure the team is equipped with the correct PPE and using it properly
  • Permits are in place and JSA's
  • Liaise with the site Planners, Maintenance Engineers, to keep our foot in the door and pre-plan for next outage
  • Sort out all the Drug and Alcohol testing
  • Write policies/procedures
  • Plan workloads and outages
  • Plan training days/times
  • Plan vehicle servicing, repairs and maintenance
  • I am the first point of call for all company communications 24/7
  • Provided excellent customer service to clients and colleagues using strong communication skills
  • Developed effective relationships with customers, vendors, partners, and staff
  • Assigned work to employees based on material and worker qualifications of specific jobs
  • Prioritized workloads and managed multiple tasks efficiently to meet deadlines
  • Adapted to changing priorities and handled unexpected situations effectively
  • Administered and created training and awareness presentations or materials
  • Responded to customer inquiries in a timely and professional manner

Vehicle Pilot

ETS
10.2021 - 07.2023
  • My role is to travel with either roadside Mower or Sprayer, doing a sweep of rural roads, putting up signs, making sure they are fit and safe to travel
  • Looking for hazards
  • I am the only female with the crew of 20 odd males
  • Consistent use of RT and bush channel are required
  • I need to make sure permits are in place and adhere to vehicle checks and SOPs
  • Making sure all paperwork is in order and working to current work order
  • Assist with breakdowns
  • Deal with the different way people drive and communicate on the roads
  • Monitoring when and where is safe to be at what times and traffic control when needed
  • Conducted pre-trip inspections regularly according to company guidelines
  • Provided assistance in setting up temporary traffic control devices along routes used for oversize machine
  • Demonstrated strong driving skills in order to safely control the traffic around an oversized machine
  • Inspected vehicles before each trip to ensure they meet safety standards
  • Responded quickly and appropriately when faced with emergency situations on the road
  • Developed effective communication with other drivers and truckers and transporters on the roads

Cafe Assistance

Volcano View Restaurant
06.2013 - 11.2021
  • I worked full time initially in this cafe doing front of house, food preparation and general cafe duties, my role primary customer focused
  • Then, I started to work for Fonterra, I went to part-time hours
  • Barista, Bar and front of house
  • Customer service and Waiting service
  • Cash handling, POS system
  • Cooking, smorgasbords and general restaurant duties
  • Greeted visitors upon arrival in a friendly and courteous manner, providing a great experience

Receptionist

Energy Vets
11.2018 - 06.2021
  • My role is working between both clinics, Waitara and Inglewood
  • Booking both large animal vets and small animals vet consultations
  • General customer service, stock rotation, merchandising, housekeeping and cleaning
  • Prioritize case by case and deal with animal emergencies, both over phone and across the counter
  • Making sure clients have paid their consults, dealing with cash restricted people
  • Taking account payments, cash up end of day
  • Using Vet link
  • Handing out drugs and dispensing drugs
  • General knowledge of animal welfare and advice to customers
  • Assisting vets and vet nurses with hard to handle animals
  • Greeted visitors warmly and ensured they had a positive experience
  • Handled cash and credit card payments with accuracy
  • Answered phones professionally in accordance with organizational protocols
  • Managed daily calendar appointments for staff members
  • Handled frequent work process interruptions with flexibility and poise
  • Maintained office and faculty supplies to keep optimum stock on hand

Program Manager

Trade and Commerce
01.2016 - 11.2018
  • My role is to work independently with a group of youths getting them work ready
  • Hospitality is our program
  • I also make sure they achieved their Level 1 and Level 2 NCEA
  • I network with other agencies and organizations
  • Planning and delivering a program that kept learners involved
  • Making sure all units are achieved, this included H&S, food safety, Barista along with literacy and numeracy
  • Monitor and work with all youths building structure
  • Getting workplace experience or even employment for them
  • Having a fair amount of sociology to help some of these young people
  • Successfully managed multiple programs simultaneously, ensuring all deliverables were met on time and within budget
  • Designed training materials for new staff members joining the program team
  • Collaborated with stakeholders to identify program objectives and develop strategies for meeting them
  • Developed and implemented effective project management processes to ensure successful program delivery
  • Conducted monthly meetings to create business plans to drive successful monthly business
  • Represented business in marketplace and developed relationships with key accounts to promote and market business

Sales Assistance

Farm Source (RD1)
06.2014 - 12.2015
  • My role involved serving customers, doing farm deliveries, loading and unloading trucks with forklift
  • I managed the stores stock levels and merchandising
  • I am involved with branches banking
  • My role was also administration and working the SAP computer system
  • My main area of expertise is animal health, (Boluses, drenches, supplements)
  • I am very familiar with Agri- chemical, grass seeds and oils
  • I was also No2 in sales in our Taranaki manager's area
  • Planning and implementing monthly campaigns for company
  • Compiling reports for the manager and slow-moving stock
  • Meeting order deadlines, both on farm and at store
  • Building a great customer relationship both over phone and personally
  • Handling of products, heavy, dangerous adhering to Health & safety
  • Handled cash register operations, including payments, returns, and exchanges
  • Arranged store products on shelves and promotional displays
  • Provided strong customer service by greeting and building relationships with key clients
  • Maintained knowledge of company products and services to make informed recommendations to clients
  • Processed customer orders and payments accurately and efficiently
  • Demonstrated knowledge of product lines and services to customers
  • Placed special orders, submitted online orders, or contacted other stores to find desired items

Farm Hand

Riverbank Station
02.2013 - 06.2013
  • This was a short-term job I took on while having time out of hospitality
  • I helped run this 1500-acre beef and sheep hill country unit out the back blocks
  • My role totally physical with most of the country being accessed by foot
  • While I would go one way with my team of dogs the owner went the other direction and then we would eventually meet up hours later with a full muster
  • Mustering, draughting
  • Yard work, Wool shed work
  • Dipping, drenching and inoculations
  • Stock management and rotation, calving requirements
  • Tractor work, hay mowing, teddering and stacking
  • Animal salvages and animal welfare
  • Fence repairs and water repairs, weed control
  • Pest management, and other farming activities
  • Also sole charge of farm

Self Employed

Tawa Glen Cafe & Garden Centre
05.2006 - 02.2013
  • This was my baby; seven days a week cafe/gift ware/ garden centre
  • Running my own business, employing staff, cooking, barista, functions, weddings, gift ware, garden supplies, and keeping property spotless at same time
  • I also took on the sentry hill winery tours, catering for 3000 people
  • I did the whole operation process from my own advertising to monthly figures, wages PAYE and employment contracts
  • I created my own dishes and did all my own cooking, I encourage my staff to do the same and be creative
  • Even though I owned the business I still worked in a team environment with my staff, and they ranged from all ages, we had a great culture
  • We had great teamwork and always work together making sure everyone was OK
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Focused on learning new skills and staying updated with industry changes
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
  • Experienced with social media and communications platforms
  • Developed departmental objectives, budgets, policies, procedures, and strategies
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed and motivated employees to be productive and engaged in work.
  • Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with business goals.

Education

Chef -

London City of Guilds

Food safety - 167, 20666

HSI liquor controller - 4646, 16705

Service IQ bridging test -

Pernod Riccard wine college - wine list construction

Pernod Riccard wine college - Champagne & Method Tradionelle construction

Karajoz Barista Training -

Master Drive - Forklift F endorsed Licence 10851, 18496

Primary ITO - Chemical handling Use, Storage for Supply, disposal. 21563, 21543, 21547, 21550, 21545

Teach Adult Learners - 4098, 7097, 7093, 7091, 7096, 7115

First Aid and CPR - ongoing refreshers, 6401, 6402, 6403

Skills

  • Health safety management
  • Compliance management
  • Professional chef experience
  • Customer engagement
  • Operational management
  • Reception coordination
  • Payment processing expertise
  • Computer proficiency
  • Point of sale systems
  • Cash management
  • Sales expertise
  • Workforce planning and payroll
  • Agricultural production
  • Machinery operation
  • Mechanical skills
  • Veterinary care expertise
  • Consistent professional conduct
  • Vehicle piloting
  • Proficiency in office programs
  • Service evaluation and monitoring
  • Collaborative team management
  • Client advocacy
  • Thorough data management
  • Document preparation
  • Evaluation tracking
  • Facilitating status meetings
  • Strong attention to detail
  • Collaborative teamwork
  • Adaptability in changing environments
  • Consistent reliability
  • Analytical problem-solving
  • Strong organizational capabilities
  • Effective time management
  • Analytical thinking
  • Effective relationship building
  • Proficient in managing multiple tasks
  • Workplace professionalism
  • Clear communication skills
  • Attention to detail
  • Versatile problem-solving
  • Effective written communication
  • Workflow optimization expertise
  • Time management
  • Interpersonal skills
  • Intrinsic motivation
  • Collaborative team development
  • Strategic task organization
  • Analytical problem-solving
  • Strategic project planning
  • Program performance evaluation
  • Data analysis skills
  • Process evaluation
  • Compliance audit reporting
  • Investigating relevant issues
  • Strategic business development
  • Project optimization
  • Collaborative teamwork
  • Operational efficiency
  • Skilled in conflict mediation
  • Business requirements analysis
  • Sales strategies
  • Workforce development initiatives
  • Quality assurance
  • Stock control management
  • Performance management
  • Risk management
  • Workflow optimization
  • Budget management
  • Effective contract negotiation
  • Regulatory compliance
  • Product development
  • Effective stakeholder engagement
  • Analyzing pressure points
  • Proficient in payroll compliance
  • GST compliance knowledge
  • Effective posture awareness
  • Health management
  • Four-wheel drive proficiency
  • Hazardous goods segregation
  • Totiko regulatory compliance
  • Site health and safety management
  • Occupational safety standards compliance
  • Managing WOF compliance processes
  • Emergency response coordinator
  • Training delivery
  • Accurate record keeping
  • Telephone communication
  • Team leadership
  • Resource utilization
  • Needs assessment
  • MS office expertise
  • Customer expectation management
  • Organizational skills
  • Teamwork and collaboration
  • Decision-making

Certification

  • Chef, London City of Guilds
  • Food Safety 167, 20666
  • HSI Liquor Controller 4646, 16705
  • Service IQ Bridging Test
  • Pernod Ricard Wine College, Wine List Construction
  • Pernod Ricard Wine College, Champagne & Method Traditionelle Construction
  • Karajoz Barista Training
  • Caltex Hard Hold Up Seminar
  • Board of Trustees, Ministry of Education
  • Master Drive, Forklift F Endorsed Licence 10851, 18496
  • Tru Test, Electric Fence Training
  • Primary ITO, Chemical Handling Use, Storage for Supply, Disposal, 21543, 21547, 21550, 21545,21563
  • Imprinting, Animal Welfare, Natural Horsemanship
  • Steak of Origin, Placed in Semi-Finalist in Beef Competition NZ Wide
  • Hoof and Hook, Place 2nd in NZ for Beef
  • Teach Adult Learners, Nation NZ Certificate in Adult Education and Training, 7093, 7097, 7091, 7096, 7115,
  • First Aid, CPR, Defibrillator, 6401, 6402 6403
  • Victim Support, Volunteer Taranaki Wide
  • QSM, Suicide Training
  • Pet First Aider
  • TC- Traffic Controller, 31958
  • Pat Testing, Appliance Electrical Testing
  • Height Safety Equipment Inspector, 19359
  • Common Permit to Work, 17588
  • Hazard ID Safety, 30265, 497

Drivers License

Clean and current, Full car & F endorsed.

I can drive a manual vehicle

Interests

  • Woodworking and tinkering in my Shed
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Outdoors
  • Gardening
  • Crafting and DIY Projects
  • Animals
  • Trial rides
  • Speedway, motorsports, and motocross
  • Hotrod or V8 car rallies


Documents

ROA- Record of achievement

Vet Check- Police check

Medical check

Drug and alcohol test

Available on request

Self evalation

I am cheerful, enthusiastic and easy-going. Rigorous in doing things, meticulous in work, and go that extra mile for my company. I work well under pressure. Able to calmly deal with emergencies and promote work in an orderly manner. I can multi-task. I can work in a team environment or happy to be left sole charge as well. I am a professional person who still likes a good laugh.

I am 100% New Zealander that will get the job done. 

Accomplishments

My biggest success story was when I imported a Santa Gertrudis Bull and introduced him to my breeding herd. It was a massive task looking at all the genetics, different studs and shows which I visited to come up with the final bull. The importing was a whole new experience also. I went on the prompt the breed by showcasing him at field days and competing in competitions. I successfully got 2nd in 'Hoof and Hook' for all of New Zealand and also, I got placed in semi finalist with 'the steak of origin'  also a New Zealand wide event.  I got to feature some of my cows in a movie that was filmed in Wellington.


My other life achievement was my own business, Tawa Glen. I turned a little coffee shop into a commercial enterprise. It not only did the day to day cafe and  garden clientele but I also hosted many private functions, including weddings, work functions, corporate events along with the feature which was the sentry hill winery tour thus catering for 3000 people including the bands and the VIP marque. I opened seven days and I believe the secrete to my success was I created all my own delicious dishes and what customers were trending. I was fast at getting food out not comprising quality and I was consistence with my opening hours/days along with my great staff and our welcoming nature. 

Timeline

Service Coordinator

Dynamech Engineering
07.2023 - Current

Vehicle Pilot

ETS
10.2021 - 07.2023

Receptionist

Energy Vets
11.2018 - 06.2021

Program Manager

Trade and Commerce
01.2016 - 11.2018

Sales Assistance

Farm Source (RD1)
06.2014 - 12.2015

Cafe Assistance

Volcano View Restaurant
06.2013 - 11.2021

Farm Hand

Riverbank Station
02.2013 - 06.2013

Self Employed

Tawa Glen Cafe & Garden Centre
05.2006 - 02.2013

Food safety - 167, 20666

HSI liquor controller - 4646, 16705

Service IQ bridging test -

Pernod Riccard wine college - wine list construction

Pernod Riccard wine college - Champagne & Method Tradionelle construction

Karajoz Barista Training -

Master Drive - Forklift F endorsed Licence 10851, 18496

Primary ITO - Chemical handling Use, Storage for Supply, disposal. 21563, 21543, 21547, 21550, 21545

Teach Adult Learners - 4098, 7097, 7093, 7091, 7096, 7115

Chef -

London City of Guilds

First Aid and CPR - ongoing refreshers, 6401, 6402, 6403

JANICE MILLER