Janice M Brown
Auckland,AUK
Summary
Strong leader dedicated to everyday operations to promote efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Emirates Leisure Retail
05.2019 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Completed monthly inventory counts to verify stock levels and address discrepancies.
- Enhanced employee morale by recognizing outstanding performance and celebrating team performances.
Supervisor
Delaware North
08.2018 - 04.2019
- Implemented safety protocols to minimize workplace accidents and maintain compliance.
- Evaluated staff performance and provided training.
- Developed and implemented customer service policies to a high satisfaction
- Demonstrated commitment to the organization''s core values, leading by example.
- Mentored junior staff members in their career development, sharing knowledge.
- Boosted team performance by developing customer service training.
Supervisor
Spotless Catering Services
04.2017 - 09.2018
- Demonstrated commitment to the organization values, leading by example.
- Maintained clean and well-organized production areas to avoid unnecessary delays.
- Gathered, organized and input information into digital database.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Cafe Associate
Nosh Food Market
05.2011 - 01.2017
- Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
- Produced food and drink products adhering to company quality and quantity standards.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Built and broke down display cases, secured and returned product to storage space to assist with opening and closing duties.
Cafe Associate
Retail Food Group Ltd Australia
08.2007 - 02.2009
Cafe Assistant
HMSC-AIAL Ltd
06.1997 - 03.2007
Education
Diploma in Hospitality Management - Hospitality
MIT
Manukau, NZ12.2012
Skills
- Employee Performance Evaluations
- Retail Operations
- Performance reviewing
- Operations Management
- Money Handling
- Team motivation
- Customer Service
Timeline
Assistant Manager
Emirates Leisure Retail
05.2019 - Current
Supervisor
Delaware North
08.2018 - 04.2019
Supervisor
Spotless Catering Services
04.2017 - 09.2018
Cafe Associate
Nosh Food Market
05.2011 - 01.2017
Cafe Associate
Retail Food Group Ltd Australia
08.2007 - 02.2009
Cafe Assistant
HMSC-AIAL Ltd
06.1997 - 03.2007
Diploma in Hospitality Management - Hospitality
MIT
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