Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janice M Brown

Auckland,AUK

Summary

Strong leader dedicated to everyday operations to promote efficiency.

Uses independent decision-making skills and sound judgment to positively impact company success.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.

Overview

27
27
years of professional experience

Work History

Assistant Manager

Emirates Leisure Retail
Auckland, AUK
05.2019 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Completed monthly inventory counts to verify stock levels and address discrepancies.
  • Enhanced employee morale by recognizing outstanding performance and celebrating team performances.

Supervisor

Delaware North
Auckland, AUK
08.2018 - 04.2019
  • Implemented safety protocols to minimize workplace accidents and maintain compliance.
  • Evaluated staff performance and provided training.
  • Developed and implemented customer service policies to a high satisfaction
  • Demonstrated commitment to the organization''s core values, leading by example.
  • Mentored junior staff members in their career development, sharing knowledge.
  • Boosted team performance by developing customer service training.

Supervisor

Spotless Catering Services
Auckland, AUK
04.2017 - 09.2018
  • Demonstrated commitment to the organization values, leading by example.
  • Maintained clean and well-organized production areas to avoid unnecessary delays.
  • Gathered, organized and input information into digital database.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Cafe Associate

Nosh Food Market
Glen Innes, AUK
05.2011 - 01.2017
  • Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Built and broke down display cases, secured and returned product to storage space to assist with opening and closing duties.

Cafe Associate

Retail Food Group Ltd Australia
Brisbane Domestic Airport
08.2007 - 02.2009

Cafe Assistant

HMSC-AIAL Ltd
Auckland International Airport
06.1997 - 03.2007

Education

Diploma in Hospitality Management - Hospitality

MIT
Manukau, NZ
12.2012

Skills

  • Employee Performance Evaluations
  • Retail Operations
  • Performance reviewing
  • Operations Management
  • Money Handling
  • Team motivation
  • Customer Service

Timeline

Assistant Manager

Emirates Leisure Retail
05.2019 - Current

Supervisor

Delaware North
08.2018 - 04.2019

Supervisor

Spotless Catering Services
04.2017 - 09.2018

Cafe Associate

Nosh Food Market
05.2011 - 01.2017

Cafe Associate

Retail Food Group Ltd Australia
08.2007 - 02.2009

Cafe Assistant

HMSC-AIAL Ltd
06.1997 - 03.2007

Diploma in Hospitality Management - Hospitality

MIT
Janice M Brown