Janie Keelan
Gisborne,New Zealand
Summary
Outgoing Bank Consultant highly effective at maintaining smooth and efficient operations while serving customer needs and maximizing quality. Highly motivated, friendly and hardworking, brining top notch skills, accuracy-driven offering 9 years experience in banking. I am looking for an opportunity to grow and a challenge to broaden my experiences within banking,
Overview
23
23
years of professional experience
Work History
Banking Consultant
ANZ
05.2023 - Current
- Hold CAD for unsecured lending
- Assist customers with opening new accounts, applying for personal loans, credit cards and insurances providing exceptional customer service
- Having excellent quality conversations with our customers and identifying their banking needs and only recommending those that benefit them and their future needs and goals
- Good calendar management – colour coding
- SDP management – no overdue
- Recognised as a top performer for CDD onboarding in the East Coast region
Service Consultant
ANZ
01.2021 - 05.2023
- Providing exceptional customer service - greeting and assisting with banking enquiries and services
- Respond to customer requests for products, services - refer and book quality appointments with appropriate colleague
- Teller/cash handling - completing over counter cash transactions maintaining a good discrepancy record
- Educating customers around the benefits of ATM smart deposits and internet/mobile banking services
- Updating and inputting customer information ensuring their banking is working for them by using SDA
- Keeping on top of e train modules when they are required to be completed
- Photocopying and scanning customer information into bank systems
- Adhere to the ANZ Code of Conduct and customer confidentiality
Customer Service Consultant
BNZ
01.2015 - 01.2021
- Providing exceptional customer service - greeting and assisting with banking enquiries and services
- Updating and inputting customer information and ensuring their banking is working for them via quality conversations
- Providing primary customer care and support to internal and external customers
- Respond to customer requests for products, services - refer and book quality appointments with appropriate colleague
- Offer advice and assistance to customers, paying attention to special needs or wants
- Assisting customers whose cards have been compromised and reissuing
- Teller/cash handling - completing over counter cash transactions maintaining a good discrepancy record
- Educating customers with bank changes - Smart ATM's & internet banking
- Photocopying and scanning customer information into bank system
- Filing customer information for archiving
- Adhere to BNZ Code of Conduct and customer confidentiality
Police Constable
New Zealand Police
01.2007 - 01.2015
- Respond to incidents in the community - Dealing with public matters and making decisions to manage situations
- Taking complaints and entering or scanning into Police computerized system
- Watch house front counter - ensuring 100% customer service paramount
- Answering telephone calls and transferring to required Department
- Dispatching units to complaints taken over front counter
- Entering and preparing File documentation for Court procedures
- Adhere to the need of strict confidentiality
Receptionist
Te Runanga O Ngati Porou
01.2002 - 01.2004
- Meeting and greeting visitors ensuring they are signed in and inducted
- Professional dress and well groomed
- Answering all incoming phone calls and re-routing to relevant parties
- Conducting general administration duties photocopying and filing
- Well organised and prioritise daily tasks
- Opening, distributing, collecting, and taking the post
- Ensuring reception area is tidy and welcoming
- Gained excellent knowledge and experience within an organisation that is Iwi driven, contributing to all aspects required by Iwi
Education
Workplace First Aid Certificate Level 1 -
St Johns
Gisborne, NZ01.2023
National Certificate Business & Administration (Level -
Tairawhiti Polytechnic
Gisborne, NZ01.1999
Sixth Form Certificate -
Ngata Memorial College
Ruatoria, NZ01.1996
Fifth Form Certificate -
Ngata Memorial College
Ruatoria, NZ01.1995
Skills
- Excellent customer service
- Organising and monitoring abilities
- Teamwork
- Excellent communication skills
- Excellent listening skills
- Computer skills
- Attain quality standards
- Handling Customer Complaints
- Calm and Professional Under Pressure
- Customer Account Management
- De-escalation Techniques
Accomplishments
- Diploma Police Workplace Practice
- Completion 2-year Probationary Constable
- 5 years New Zealand Police
- LEG114 University Law paper
Hobbies and Interests
- Competed in CrossFit competitions at Nationals level
- Parent coach for daughter's school for summer and winter sports
- Enjoy cooking for family and friends
- Reading
- Listening to music
Timeline
Banking Consultant
ANZ
05.2023 - Current
Service Consultant
ANZ
01.2021 - 05.2023
Customer Service Consultant
BNZ
01.2015 - 01.2021
Police Constable
New Zealand Police
01.2007 - 01.2015
Receptionist
Te Runanga O Ngati Porou
01.2002 - 01.2004
National Certificate Business & Administration (Level -
Tairawhiti Polytechnic
Sixth Form Certificate -
Ngata Memorial College
Fifth Form Certificate -
Ngata Memorial College
Workplace First Aid Certificate Level 1 -
St Johns
Similar Profiles
Hannah HammondHannah Hammond
Assistant Manager - Lending Client Services – Institutional and Natural Resources at ANZAssistant Manager - Lending Client Services – Institutional and Natural Resources at ANZ
Joanne HucklebridgeJoanne Hucklebridge
Lending Specialist at ANZLending Specialist at ANZ
Liendro BalaisLiendro Balais
Branch Manager at ANZBranch Manager at ANZ