Janie Laustsen
Mt Wellington
Summary
Dynamic professional with a proven track record in office administration and customer service, notably at Oranga Tamariki. Excelled in recordkeeping, maintaining confidentiality, and enhancing customer satisfaction. Skilled in decision-making and relationship development, I improved productivity and reduced costs, demonstrating a keen attention to detail and a commitment to excellence.
Overview
37
37
years of professional experience
Work History
Work Place Administrator
Oranga Tamariki
10.2012 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Collected, arranged, and input information into database system.
Tenancy Manager
Housing New Zealand
01.2006 - 09.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Representative
Hutchinsons Ltd
12.2002 - 01.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Moore Gallagher
06.1999 - 12.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Photographic Processing Technician
New Zealand Police
11.1987 - 06.1999
- Enhanced photo quality by skillfully adjusting color balance, contrast, and brightness levels.
- Assisted with operation of photographic processing machines and equipment to produce images and prints.
- Developed film and produced prints according to customer specifications.
- Collaborated with photographers to ensure accurate image processing and meet deadlines consistently.
Education
No Degree - Secondary School
Pakuranga College
Auckland12-1981
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- Decision-Making
- Work Planning and Prioritization
- Scheduling
- Relationship Development
- Employee Supervision
- Timesheet Processing
Timeline
Work Place Administrator
Oranga Tamariki
10.2012 - Current
Tenancy Manager
Housing New Zealand
01.2006 - 09.2012
Customer Service Representative
Hutchinsons Ltd
12.2002 - 01.2006
Customer Service Representative
Moore Gallagher
06.1999 - 12.2002
Photographic Processing Technician
New Zealand Police
11.1987 - 06.1999
No Degree - Secondary School
Pakuranga College
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