Janik Perera
Wellington,New Zealand
Summary
Dynamic professional with a proven track record at Bank of New Zealand, excelling in customer service and conflict resolution. Adept at achieving sales targets and fostering strong client relationships. Recognized for strategic decision-making and a positive attitude, consistently delivering service excellence and enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Courier Contractor
Dignity NZ T/A Aramex
, Wellington
08.2025 - Current
- Deliver packages efficiently across designated routes.
- Maintain accurate records of deliveries and pickups.
- Inspect vehicles regularly for safety and maintenance needs.
- Provide excellent customer service during package handovers.
- Adhere to all safety regulations while handling deliveries.
- Deliver packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
- Ensure proper loading techniques were used to secure freight safely during transport.
- Follow appropriate safety procedures for transporting hazardous materials.
Commercial Cleaner
Pioneer Facility Services
Johnsonville, Wellington
03.2025 - Current
- Maintain cleanliness in assigned areas using industrial cleaning equipment.
- Follow safety protocols to ensure a secure work environment.
- Conduct regular inspections to identify cleaning needs and hazards.
- Collaborate with team members to complete daily cleaning tasks efficiently.
- Restock cleaning supplies and reported shortages to management promptly.
- Assist in training new staff on proper cleaning techniques and safety measures.
- Respond promptly to urgent cleaning requests from facility management staff.
- Replenish supply of hand soap, paper towels, and other consumables.
- Clean and sanitized restrooms using appropriate cleaning products.
- Wash and polished glass windows and doors to keep entryways clear and professional.
Customer Service Banker
Bank Of New Zealand
, Wellington
07.2023 - 12.2024
- Assisted customers with account inquiries and transaction requests.
- Processed deposits, withdrawals, and loan applications efficiently.
- Educated clients on banking products and services available.
- Maintained accurate records of customer interactions and transactions.
- Addressed customer complaints and resolved issues promptly.
- Collaborated with team members to improve service delivery standards.
- Utilized bank software to manage accounts and track transactions effectively.
- Promoted financial literacy through workshops and one-on-one sessions.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Educated customers on how to use digital banking platforms such as mobile apps or internet banking portals.
- Recognized potential fraudulent activity in order to protect both the bank's assets and its customers’ interests.
- Assisted customers with opening new accounts, completing deposits and withdrawals, and setting up online banking services.
- Maintained an accurate record of all customer interactions for future reference.
- Identified opportunities to cross-sell bank products and services to existing customers based on their needs.
- Responded promptly to customer inquiries via telephone or email regarding account issues or banking products and services offered by the bank.
Service Consultant
ANZ
Wellington, New Zealand
08.2022 - 07.2023
- Connect with customers and provide outstanding service to help them with banking needs.
- Provide expertise on banking products and services to customers.
- Troubleshoot any issue customer may come across.
- Work towards KPI's to achieve team and personal goals.
Real estate agent
Collective First National Real estate
Wellington, New Zealand
08.2020 - 07.2022
- Selling properties / Helping clients to find their home.
- Conducting open homes, private inspections, Pre settlements and settlements.
- Administration.
- Helping clients with draft offers and providing them with necessary advice.
- Customer service, making sure people are first.
New vehicle sales consultant
Rutherford & Bond Toyota
Wellington, New Zealand
08.2019 - 03.2020
- Achieving sales targets (Sell and deliver 13 units per month).
- Be accountable for business unit contribution to dealership profitability and customer satisfaction results.
- Attend to Walk in and phone in inquiries.
- Maintain accurate database of prospect and customers.
- Follow up all walk-in, phone and online enquires within 24 hours of the initial contact.
- Have a feedback score of 90% or higher.
- Taylor deals according to customer needs and preference.
- Always represent the company in the upmost professional manner and carryout any lawful duty directed by the management.
SME Business account manager
Spark New Zealand
Wellington, New Zealand
10.2015 - 07.2019
- Achieving sales targets by signing up new businesses.
- Operate as the lead point of contact for SME and high value customers.
- Identify and build new business opportunities from new and existing clients.
- Promote and sell ICT products and services.
- Attend training and be competent in delivering a compelling solution-based sales proposition to existing and potential customers.
- Preparation of ICT sales proposals and contracts.
- Responsible for Churn management of the assigned customer base.
- Build and maintain strong, long-lasting customer relationships by becoming a trusted adviser.
- Ensure timely and successful delivery of Spark's solutions to meet customer needs.
- Forecast and track key account metrics by maintaining the CRM processes.
Communication consultant
Spark New Zealand
Auckland, New Zealand
07.2015 - 09.2015
- This was a part time job while I was completing my degree in business.
- Achieving sales targets.
- Assist walk in customer with their telecommunications needs.
- Provisioning and new connection setup.
- Handle customer complaints.
- Managing the cash till.
Tea executive
Vintage Teas Ceylon Pvt. Ltd
Colombo, Sri Lanka
02.2012 - 03.2015
- This was my first job after high school.
- Grade teas according to the company set grades.
- Taste tea samples from suppliers to find good quality teas for purchasing.
- Bid and buy teas for bulk blends and value-added blends.
- Managing international clients and finding potential new buyers.
Advance voting issuing officer
- Provide a courteous customer service to voters.
- Issue votes to voters using the instructions outlined in your personal instruction manual.
- Ensure the security of your materials, such as ballot papers and electoral rolls.
- Take reasonable care for your own health and safety and that of others within the voting place, including social distancing, hygiene and cleanliness.
- Follow the instructions of the advance voting place manager to assist with the: set up and/or pack up of the advance voting place and closing of the advance voting place if required.
Education
Degree in Business Management - Business Management
National Institute of Education
Auckland, New Zealand01.2017
Skills
- Communication proficiency
- Conflict resolution
- Time management
- Strategic decision maker
- Service excellence
- Positive attitude
- Team collaboration
Accomplishments
Best customer experience, 01/01/21, Highest feedback given by a customer for the best experience on selling their home.
Hobbies and Interests
- Licensed scuba diver
- Working with computer hardware and building computers
Volunteer Experience
Ōhāriu Electorate, Wellington, New Zealand, 03/01/20, 04/30/20
MASH Community Lunch at Salvation Army Johnsonville, Wellington
Donor of B+ Blood & Plasma
References
References available upon request.
Timeline
Courier Contractor
Dignity NZ T/A Aramex
08.2025 - Current
Commercial Cleaner
Pioneer Facility Services
03.2025 - Current
Customer Service Banker
Bank Of New Zealand
07.2023 - 12.2024
Service Consultant
ANZ
08.2022 - 07.2023
Real estate agent
Collective First National Real estate
08.2020 - 07.2022
New vehicle sales consultant
Rutherford & Bond Toyota
08.2019 - 03.2020
SME Business account manager
Spark New Zealand
10.2015 - 07.2019
Communication consultant
Spark New Zealand
07.2015 - 09.2015
Tea executive
Vintage Teas Ceylon Pvt. Ltd
02.2012 - 03.2015
Advance voting issuing officer
Degree in Business Management - Business Management
National Institute of Education