Janina Rafols
Milford,Auckland
Summary
Motivated Master of Applied Social Work graduate with hands-on experience in youth engagement and community outreach. Demonstrates proficiency in case management and documentation, utilizing evidence-based practices to empower individuals and families. Adapts quickly to new environments and is willing to learn in any setting in which she is placed. Possesses strong organizational skills, aiming to contribute expertise while fostering professional growth in social work.
Overview
6
6
years of professional experience
Work History
Gold Class Cinema Sales Attendant
Event Cinemas
12.2021 - Current
- Provided exceptional customer service in a fast-paced hospitality setting.
- Ensured to manage time wisely with the team to meet tight deadlines for serving food and beverages.
- Ensured the cleanliness and organization of the cinemas, lounge area, and bar once the customers are done occupying the areas.
- Arranged inventory items on shelves to achieve attractive display of products, transporting additional inventory from storage areas to sales floor.
- Maintained knowledge of current promotions, policies, and security practices.
Image Checker
THALES
08.2019 - 02.2025
- Audited high volumes of images to ensure they meet the guidelines of financial institutions.
- Worked collaboratively with team members to process over 5,000 images within tight timeframes.
- Resolved the complaints of financial institutions swiftly and efficiently.
- Maintained accuracy and attention to detail.
- Continually updated individual understanding of current trends and popular subjects to evaluate acceptable images.
Student Placement
Oranga Tamariki
04.2024 - 07.2024
- Investigated reports or indications of abuse, neglect or exploitation of children and youth.
- Conducted case interviews and maintained accurate records in CYRAS for cases under my leadership.
- Supported families and young people through comprehensive assessments and intervention planning.
- Participated in ongoing training to enhance knowledge, including Child-Focused Interviews and Transitions programs.
- Attended staff meetings to review cases, discuss relevant legislation updates.
Student Placement
Kaipatiki Community Facilities Trust
07.2023 - 10.2023
- Supported at-risk youth in a skills and strengths development program in preparation for workforce entry.
- Acknowledged by the team leader for outstanding support in engaging with at-risk youth in the program.
- Assisted the Events team in planning and executing school holiday programs and community events.
- Worked effectively in team environments to make the workplace more productive.
- Updated and recorded family communication on behalf of Attendance Services.
Volunteer
Red Cross
11.2020 - 12.2021
- Provided excellent service and attention to customers by assisting in finding specific departments or personnel.
- Provided guidance and support to fellow volunteers during their shifts.
- Refilled clothing shelves and racks after customer purchases.
- Managed sale transactions and customer queries.
- Worked alongside staff to streamline task assignment for inventory management and merchandise presentation.
Volunteer
Ronald McDonald House
11.2020 - 03.2021
- Ensured guests and visitors were welcomed and assisted efficiently.
- Brought necessary supplies directly to guest accommodations.
- Provided assistance to staff in the daily operations of the organisation.
- Maintained the cleanliness of objects, surfaces, and toys, and refilled items around the kitchen when needed.
- Approached guests and engaged in conversation through the use of effective interpersonal and people skills.
Education
Master of Applied Social Work -
Massey University
Auckland, NZ12.2024
Bachelor of Communication Studies -
Auckland University of Technology
Auckland, NZ12.2020
Skills
- Strong communication and interpersonal skills
- Community outreach and youth engagement
- Relationship building
- Case management and documentation
- Time management and adaptability
- Microsoft Applications Proficiency
- Leadership and team collaboration
- Event planning and coordination
- Customer service
- Detail-oriented
Affiliations
- Serving in a Catholic community
- Writing short stories, and currently working on a novel
- Sewing
- Vlogging and editing videos
- Hiking
- Gym
- Badminton
Religious Community
Event leader, 08/2023 - 11/2023
Singles for Christ
- · Co-planned and organized a large-scale weekend retreat event for the community.
- · Delivered public talks and led activities for community engagement.
- · Managed time-sensitive schedules, and adjusting segments in order to seamlessly execute the program.
Youth leader, 2015 - 2022
Youth for Christ
- · Coordinated meetings for me and my fellow youth leaders.
- · Planned and executed activities and events for the whole Auckland Youth for Christ community.
- · Worked and liaised with multiple people (in and out of Auckland) when planning events.
Conference leader for youth national conference, 05/2021 - 07/2021
Youth for Christ
- · Created the program for the conference by planning the location, activities, team leaders, session speakers, schedule etc.
- · Delegated tasks to different committees and finalised concepts, layouts and designs before online publication.
- · Oversaw the whole conference – ensuring that any problems behind the scenes are taken care of.
Kids Leader, 2016 - 2018
Youth for Christ (Kids For Christ)
- · Developed and facilitated interactive activities for children.
- Provided attentive care and supervision to promote a safe environment in which their parents could trust.
References
References available upon request.
Timeline
Student Placement
Oranga Tamariki
04.2024 - 07.2024
Student Placement
Kaipatiki Community Facilities Trust
07.2023 - 10.2023
Gold Class Cinema Sales Attendant
Event Cinemas
12.2021 - Current
Volunteer
Red Cross
11.2020 - 12.2021
Volunteer
Ronald McDonald House
11.2020 - 03.2021
Image Checker
THALES
08.2019 - 02.2025
Master of Applied Social Work -
Massey University
Bachelor of Communication Studies -
Auckland University of Technology
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