Janine Kaya
Petone,WGN
Summary
I am a hardworking and motivated hospitality professional with strong experience in customer service, barista work, front-of-house operations, and restaurant management. I work well under pressure, maintain excellent service standards, and deliver consistent results. I am a quick learner with strong problem-solving skills, a positive attitude, and a commitment to maintaining a clean, safe, and welcoming environment for customers and staff.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Barista & Village host (casual)
Bob Scott Retirement Village
Petone, Wellington
04.2025 - Current
- Prepared a variety of drinks, including wines and coffee, to satisfy patrons.
- Built rapport with customers, encouraging ongoing visits to cafe.
- Implemented effective restocking processes, maintaining proper stock rotation.
- Performed opening and closing duties for seamless cafe operations each shift.
- Managed stock levels in fridges and freezers to ensure quality offerings.
- Assisted in food prep tasks to streamline kitchen workflows.
- Maintained cleanliness of dishes and cafe premises to meet hygiene standards.
- Executed running of coffee orders while clearing dishes efficiently.
Restaurant Manager
El Turko Charcoal Grill
Lowerhutt, Wellington
05.2024 - 11.2025
- Build our own online website for ordering and booking.
- Handled social media marketing (Facebook, Instagram, TikTok).
- Lead, train, and motivate the Foh team.
- Manage rosters, stock control, and ordering.
- Accounting and financial management (payroll).
- Oversee bookings and special events.
- Creates a weekly roster and manages wage-cost control.
- Organized general repairs and maintenance.
- Maintain a clean, welcoming, efficient environment.
- Manage the operation of the tills, undertaking daily cash-ups, and resolving issues.
- Maintain high food safety and service standards.
- Maintain compliance with food control, and the sale and supply of alcohol acts.
FOH & KITCHEN ASSISTANT
Assyrian Kebab House
Paraparaumu, Wellington
12.2022 - 02.2024
- Taking orders, addressing and resolving customer concerns or issues courteously and promptly.
- Maintain Cleanliness: Keep the front-of-house area, including the customer service counter, and dining area, clean and organized.
- Remove trash, and recycle the bins.
- Assist kitchen staff with basic food preparation tasks, including chopping, slicing, portioning, and/or filling salad.
- Wash dishes, utensils, and kitchen equipment thoroughly, using commercial dishwashers, sinks, and other cleaning equipment as necessary.
- I am restocking: Regularly check and restock condiment stations, ensuring that containers are clean and organized.
- Rolling kebabs, making meals, and other food preparation.
Education
BACHELOR OF PRIMARY EDUCATION
NORTH EASTERN MINDANAO STATE UNIVERSITY
01-2022
Graduated With High Honor
AGUSAN DEL SUR SENIOR HIGH SCHOOL
01-2019
Graduated With Honor
GAMUT NATIONAL HIGH SCHOOL
01-2017
Graduated Salutatorian
UNIDAD ELEMENTARY SCHOOL
01-2013
Skills
- Customer service & conflict resolution
- Barista and beverage preparation
- Food handling and food safety (LCQ certified)
- Staff training and team leadership
- Rostering and stock control
- Website and online ordering management
- Social media marketing (Facebook, Instagram, TikTok)
- Cash handling and daily reconciliation
- Event planning and booking management
- High standard of cleaning and organization
- Strong communication and multitasking
Certification
LCQ (Licence Controller Qualification) – Completed.
References
References available upon request.
Timeline
Barista & Village host (casual)
Bob Scott Retirement Village
04.2025 - Current
Restaurant Manager
El Turko Charcoal Grill
05.2024 - 11.2025
FOH & KITCHEN ASSISTANT
Assyrian Kebab House
12.2022 - 02.2024
BACHELOR OF PRIMARY EDUCATION
NORTH EASTERN MINDANAO STATE UNIVERSITY
Graduated With High Honor
AGUSAN DEL SUR SENIOR HIGH SCHOOL
Graduated With Honor
GAMUT NATIONAL HIGH SCHOOL
Graduated Salutatorian
UNIDAD ELEMENTARY SCHOOL