Janine Topham
Christchurch,CAN
Summary
Dynamic professional with a proven track record at ASB Bank, excelling in customer satisfaction and complex problem-solving. Skilled in complaint handling and data entry, I thrive in team environments, demonstrating exceptional communication and organizational abilities. Contributed significantly to community outreach initiatives, showcasing a commitment to excellence and a love for engaging with people.
Strong computer skills, with a strong background in reception duties within my first 7 years of work, before moving to the Banking Industry.
After committing myself to be a stay at home mother, while my 2 boys attended Medbury School and Christ's College, I am now ready to do something for myself. I know how the school systems work and respect confidentiality at all times.
I am a team player, with still having involvment with playing Hockey for HSOB/Burnside club for midweek and also playing for representative teams at National Masters Tournaments.
I am a peoples person and thrive in a busy work environment.
Overview
19
19
years of professional experience
Work History
Customer Service Officer
ASB Bank
Christchurch, CAN
05.2017 - 06.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Problem solving quickly
- Excellent organisational skills
- Team Player
- Supported branch management by completing routine administrative tasks and reporting on key performance indicators.
- Managed account opening procedures for new customers, maintaining strict compliance with regulatory requirements.
- Assisted in the organization and execution of community outreach events, showcasing the bank''s commitment to local initiatives and fostering strong relationships with potential clients.
- Assisted colleagues during peak periods or staff shortages, demonstrating strong teamwork skills and adaptability.
Personal Relationship Manager
ASB Bank
Christchurch, CAN
01.1999 - 12.2003
- Mortgage Consultant, dealing with a higher value of lending customer.
- Problem solving
- Strong team environment
- Excellent computer skills
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Excellent Communication skills with customers
- Receptionist in previous jobs
- Events organisers for sports organisations
- Board of Trustees Committee for Primary School
- Love of dealing with people
- Trustworthy
- Reliable
- Love of Team sports
Hockey, Tennis
HSOB/Burnside Hockey Club since 1993. Premier Player from 1994-2003.
Canterbury B' s Vice Captain 2001
Canterbury Masters Hockey Team
Malvern Hockey Masters Team
Tennis Senior A grade in Malvern District
Now play tennis socially
Timeline
Customer Service Officer
ASB Bank
05.2017 - 06.2018
Personal Relationship Manager
ASB Bank
01.1999 - 12.2003