Janki Batham
Napier City,HKB
Summary
Proactive and meticulous Department Manager with over 3 years of experience in Customer service and food industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
15
15
years of professional experience
Work History
Senior Department Manager
McDonald Restaurant
Napier
08.2019 - Current
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Teacher
Government Of India
Gujarat India
11.2008 - 06.2018
- Incorporated current events into lesson plans to promote student engagement.
- Presented guest lectures at conferences and other events.
- Created and administered interactive activities for students.
- Collaborated with colleagues to design and maintain curriculum.
Assistant Operations Manager
Government Of India
Gujarat, India
06.2012 - 05.2018
- Developed systems and procedures to improve operational quality and team efficiency.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored key performance metrics to identify areas for improvement.
- Implemented new technology to streamline processes and improve operations.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every schools.
Education
Graduate Diploma - Mentoring and Professional Leadership
Toi Ohomai Institute of Technology
Mokoia, TKI NEW ZEALAND 06.2019
Bachelor of Arts - English Literature
Gujarat University
Gujarat India05.2012
Primary Teacher Certificate Course - Primary Teacher
Gujarat Education Board
Gujarat University05.2008
Skills
- Attention to detail
- Ability to multitask
- Education and Training
- Social Perceptiveness
- Computer Knowledge
- Complex Problems Solving
- Management of Personnel Resources
- Great strength to accomplish tasks
- Great teamwork
- Time management and prioritisation
- Training Junior Team Members
- Maintaining Clean Work Areas
- Work Planning and Organization
- Cash Register Operations
- Verbal and Written Communication
- Rules and Regulations
- Strategic Decision-Making
- Customer Inquiries
- Order Processing
- Cash Control
- Performance Monitoring
- Departmental Activities
- Training New Hires
- Employee Empowerment
- Motivational Leadership
- Order Accuracy
- Goals and Performance
- Scheduling
- Recruiting and Hiring
- Employee Performance Evaluations
- Team Meetings
- Effective Working Relationships
- Operational Planning
- Business Development and Planning
- Coaching Meetings
- Staff Development
- Personnel Management
- Evaluating Performance
- Coaching and Mentoring
- Training and Development
Accomplishments
- Communication
- Having good verbal and written communication skills, demonstrated in employment and successful tertiary study
- Technology
- Keeping up to date with the latest technologies and dedicated to working with Easy hand on computer related data.
Timeline
Senior Department Manager
McDonald Restaurant
08.2019 - Current
Assistant Operations Manager
Government Of India
06.2012 - 05.2018
Assistant Teacher
Government Of India
11.2008 - 06.2018
Graduate Diploma - Mentoring and Professional Leadership
Toi Ohomai Institute of Technology
Bachelor of Arts - English Literature
Gujarat University
Primary Teacher Certificate Course - Primary Teacher
Gujarat Education Board