Janki Batham
Napier City,HKB
Summary
Proactive and meticulous Department Manager with over 3 years of experience in Customer service and food industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
15
15
years of professional experience
Work History
Senior Department Manager
McDonald Restaurant
08.2019 - Current
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Teacher
Government Of India
11.2008 - 06.2018
- Incorporated current events into lesson plans to promote student engagement.
- Presented guest lectures at conferences and other events.
- Created and administered interactive activities for students.
- Collaborated with colleagues to design and maintain curriculum.
Assistant Operations Manager
Government Of India
06.2012 - 05.2018
- Developed systems and procedures to improve operational quality and team efficiency.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored key performance metrics to identify areas for improvement.
- Implemented new technology to streamline processes and improve operations.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every schools.
Education
Graduate Diploma - Mentoring and Professional Leadership
Toi Ohomai Institute of Technology
Mokoia, TKI NEW ZEALAND 06.2019
Bachelor of Arts - English Literature
Gujarat University
Gujarat India05.2012
Primary Teacher Certificate Course - Primary Teacher
Gujarat Education Board
Gujarat University05.2008
Skills
- Attention to detail
- Ability to multitask
- Education and Training
- Social Perceptiveness
- Computer Knowledge
- Complex Problems Solving
- Management of Personnel Resources
- Great strength to accomplish tasks
- Great teamwork
- Time management and prioritisation
- Training Junior Team Members
- Maintaining Clean Work Areas
- Work Planning and Organization
- Cash Register Operations
- Verbal and Written Communication
- Rules and Regulations
- Strategic Decision-Making
- Customer Inquiries
- Order Processing
- Cash Control
- Performance Monitoring
- Departmental Activities
- Training New Hires
- Employee Empowerment
- Motivational Leadership
- Order Accuracy
- Goals and Performance
- Scheduling
- Recruiting and Hiring
- Employee Performance Evaluations
- Team Meetings
- Effective Working Relationships
- Operational Planning
- Business Development and Planning
- Coaching Meetings
- Staff Development
- Personnel Management
- Evaluating Performance
- Coaching and Mentoring
- Training and Development
Accomplishments
- Communication
- Having good verbal and written communication skills, demonstrated in employment and successful tertiary study
- Technology
- Keeping up to date with the latest technologies and dedicated to working with Easy hand on computer related data.
Timeline
Senior Department Manager
McDonald Restaurant
08.2019 - Current
Assistant Operations Manager
Government Of India
06.2012 - 05.2018
Assistant Teacher
Government Of India
11.2008 - 06.2018
Graduate Diploma - Mentoring and Professional Leadership
Toi Ohomai Institute of Technology
Bachelor of Arts - English Literature
Gujarat University
Primary Teacher Certificate Course - Primary Teacher
Gujarat Education Board
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