Janmel Po
Porirua,WGN
Summary
.
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
4
4
years of professional experience
Work History
Administrator
Barnardos
04.2023 - 10.2023
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Organized meetings and conferences by coordinating schedules and reserving venues.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by company.
Membership Consultant
Police Credit Union
06.2022 - 02.2023
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
- Provided information about restrictions and optional banking services
- Maintained membership database, ensuring that all information
- Verified amounts and integrity of every check or funds transfer.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Introduced technology upgrades and process improvements, including new mobile application and integration of new online sign-up system.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Collected member data to update records in database.
Administration Assistant /Creditor
Harvey Norman, WGN
01.2022 - 06.2022
- Processed financial documents, contracts, expense reports and invoices.
- Recorded expenses and maintained accounting records
- Worked with supervisors and management to maintain status reports and update information for client projects
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Prepared weekly employee work schedules for team members
- Answered multi-line phone system, routing calls, and delivering messages to staff
Bank Teller
Bank Of Philippine Island
10.2019 - 03.2020
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Reconciled cash drawer and resolved discrepancies
- Counted and packaged currency and coins
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Provided customer records, account statements and copies of checks
- Sold and cross-sold bank products to new and existing customers
- Placed orders for customer checks and verified starting numbers
- Assisted customers with compromised debit cards and issued new credentials.
Education
Bachelor of Science - Business Administration Major Marketing Management
Polytechnic University of The Philippines
Philippines06.2019
Skills
- Member Databases
- Verbal and written communication
- Money Transfer Systems
- Documentation abilities
- Understanding Customer Needs
- Billing Procedures
- Member service and support
- Issue resolution
- Customer Service
- Technical Documentation
- Office Administration
- Presentation Creation
- Team Collaboration
- Office Management
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Timeline
Administrator
Barnardos
04.2023 - 10.2023
Membership Consultant
Police Credit Union
06.2022 - 02.2023
Administration Assistant /Creditor
Harvey Norman, WGN
01.2022 - 06.2022
Bank Teller
Bank Of Philippine Island
10.2019 - 03.2020
Bachelor of Science - Business Administration Major Marketing Management
Polytechnic University of The Philippines
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