Jann Bishop
Melbourne,Manor Lakes
Summary
Talented Administrator highly successful at streamlining operations. Self-motivated, analytical problem solver and persuasive communicator brings proven leadership, organisational and customer relations skills. Proven track record of successfully streamlining business operations and reducing costs. Cultivates rapport with individuals to optimize project goals and output with the illingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills, able to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Administrator
Dance Avenue
05.2019 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures, Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly. Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts. Optimized customer experience by delivering superior services and effectively troubleshooting issues. Collected, validated, and distributed information to employees on a timely basis.
- Maintained personnel records and updated internal databases to support document management. Collected, arranged, and input information into database system. Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting. Conducted regular reviews of operations and identified areas for improvement.
Secondary School Teacher - Supply Teacher
Ministry Of Education
Tauranga NEW ZEALAND, Bay of Plenty
05.2008 - Current
- Boosted students' critical thinking skills through incorporating a variety of different educational activities, engaging debates, and group discussions to allow for the successful development of each individual student.
- Promoted a classroom culture of inclusion and positivity through establishing clear expectations and fostering mutual respect while maintaining safety and orderliness conducive to learning.
- Implemented behaviour modification strategies, resulting in improved self-regulation and classroom participation among students.
- Established and maintained professional relationships with students, staff, parents, and community members.
Contract Transcriptionist
Insurance Typing Solutions
09.2017 - Current
- Developed strong relationships with clients through clear communication and understanding of their specific needs and delivery of timely results by consistently meeting or exceeding project deadlines.
- Increased capacity for high-volume projects by mastering the use of foot pedals, headphones, and other essential transcription equipment. Developed and implemented strategies to improve transcription efficiency whilst enhancing accuracy through meticulous proofreading and editing transcripts and boosting productivity by refining use of software.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency. Conducted research to clarify dictated information and resolve discrepancies and responding to inquiries regarding transcripts to provide information and resolve issues.
- Performed freelance work with flexibility to meet employer-set deadlines and followed up with supervisor to confirm accuracy of reports.
Administrator
The Dance House
01.2015 - 12.2018
- Improved employee productivity with effective time management strategies for daily tasks. Collected, validated, and distributed information to employees. Entered and maintained departmental records in company database.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organisation. Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue. Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel. Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Targeted new customers to grow geographic reach and increase revenue.
Secondary School Teacher - TIC Economics/Accounting
Te Puke High School
02.1998 - 09.2001
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework and implemented behaviour modification strategies, resulting in improved self-regulation and classroom participation among students, whilst providing guidance and mentoring to students regarding academic, social and emotional issues.
- Organized extracurricular activities such as clubs and field trips to enrich students'' educational experiences outside of the classroom setting, in conjunction with supplemental and individualized instruction for at-risk and struggling students.
- Served as a mentor for new teachers, providing guidance on effective classroom management strategies and teaching methodologies and actively participated in school-wide initiatives aimed at improving overall student success rates and fostering a sense of community among staff members. Also consulting with teachers in other disciplines to identify and adopt successful instructional strategies.
Secondary School Teacher - Economics & Accounting
Epsom Girls Grammar School
02.1995 - 12.1997
- Promoted a positive, nurturing classroom environment by establishing clear expectations and fostering mutual respect among students to promote emotional well-being, learning and academic growth for all students, whilst implementing behaviour medication strategies, where required, to improve self-regulation.
- Enhanced student comprehension by developing and implementing creative teaching strategies and incorporating visual aids and hands-on activities into lesson plans to accommodate various learning styles. Providing and organising enriching extracurricular activities to support classroom learning.
- Collaborated with colleagues to develop interdisciplinary projects, established strong relationships with parents through regular communication, promoting family involvement in students’ education and actively participated in school-wide initiatives aimed at improving overall student success rates and fostering a sense of community among staff members.
- Maintained both summative and formative assessment records of student performance, using this information to adjust instruction based on individual needs and progress toward learning goals, and provide feedback to both students and caregivers, whilst preparing students for local and national skills competitions.
Secondary School Teacher - Head of Economics
Papakura High School
02.1994 - 12.1994
- Boosted students' critical thinking skills through engaging debates and group discussions, planning, developing and executing lessons that reflected high school curriculum and core educational standards, whilst supporting students in development of social skill through structured activities and positive reinforcement techniques.
- Developed and implemented creative teaching strategies to accommodate various learning styles and foster a culture of discovery, including producing, requisition and distribution of materials and books to supplement learning.
- Served as a mentor for new teachers, providing guidance on effective classroom management strategies and teaching methodologies and prepared students for local and national skills competitions.
- Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
Education
Post Graduate Diploma - Primary School Teaching
Wellington University
Wellington, NZ11.2009
Post Graduate Diploma - Secondary School Teaching
Teachers College Auckland
Auckland, NZ12.1993
Bachelor of Commerce - Economics
University of Auckland
Auckland, NZ11.1992
Bachelor of Arts - Education
The University of Auckland
Auckland, NZ11.1992
Skills
- Executive Support
- Customer Service
- Information Management
- Office Administration
- Office Management
- 70 Wpm Typing Speed
- Flexible Schedule
- Recordkeeping and File Management
- Attention to Detail
- Documentation and Reporting
- Business Administration
- Administrative Support
- Bookkeeping
- Record Preparation
- Process improvement
- Organizational skills
- Task prioritization
- Effective communication
- Problem solving
- Decision making
- Time management
- Idea Development and Brainstorming
- Building and maintaining interprofessional relationships
- Teamwork
- Professional responsibility
Additional Information
My young working years were spent teaching Accounting and Economics in secondary schools. Since having my own two children I returned in a supply teacher capacity. This has meant I have taught a variety of subjects to a range of ages, having to be flexible and adaptable. I have also taken on two work from home contractor roles as an insurance transcriptionist and dance school administrator. The diversity of these roles has given me experience in dealing with a multiplicity of people, tasks, roles and situations.
Theatre and music
My hobbies include listening to music and attending musical theatre shows, some of which I have stage managed or worked backstage on.
Timeline
Administrator
Dance Avenue
05.2019 - Current
Contract Transcriptionist
Insurance Typing Solutions
09.2017 - Current
Administrator
The Dance House
01.2015 - 12.2018
Secondary School Teacher - Supply Teacher
Ministry Of Education
05.2008 - Current
Secondary School Teacher - TIC Economics/Accounting
Te Puke High School
02.1998 - 09.2001
Secondary School Teacher - Economics & Accounting
Epsom Girls Grammar School
02.1995 - 12.1997
Secondary School Teacher - Head of Economics
Papakura High School
02.1994 - 12.1994
Post Graduate Diploma - Primary School Teaching
Wellington University
Post Graduate Diploma - Secondary School Teaching
Teachers College Auckland
Bachelor of Commerce - Economics
University of Auckland
Bachelor of Arts - Education
The University of Auckland
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