Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Volunteer Roles
Certification
References
Timeline
Generic

Jannielle Vaflor

New Lynn,New Zealand

Summary

Recent Master of Business Informatics (MBI) graduate from ICL Graduate Business School with a strong track record of academic excellence and practical experience as a Sales Associate at Mobil. Proven ability to integrate enterprise information systems to enhance operational efficiency, complemented by three years as a telecommunications supervisor and safety officer managing nationwide projects in the Philippines while upholding safety standards. Eager to leverage supervisory skills and technical expertise in a challenging environment to drive innovative solutions and support digital transformation initiatives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Associate / Administrator

Misherwan & Sons Ltd. - Mobil
Auckland, New Zealand
01.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with inventory control procedures such as ordering stock and stocking shelves.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Resolved customer complaints in a professional manner.

Project Supervisor

Fiberhome Phils. Inc.
Region IV-A, Philippines
01.2020 - 01.2023
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Ensured all project activities adhered to quality standards, safety regulations, and applicable laws.
  • Managed multiple projects simultaneously while meeting deadlines and budget requirements.
  • Oversaw day-to-day operations related to assigned projects in order to ensure smooth workflow processes.
  • Monitored progress of projects and provided regular updates to stakeholders.
  • Resolved conflicts among stakeholders by implementing proactive problem solving techniques.

Safety Officer II

Fiberhome Phils. Inc.
Region IV-A, Philippines
01.2020 - 01.2023
  • Conducted site inspections and audits, recording findings and recommending corrective actions on final reports.
  • Inspected premises to identify safety issues and non-conformity.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Ensured that all employees had proper personal protective equipment available at their workstations.

Project Coordinator

Fiberhome Phils. Inc.
Makati City, Philippines
01.2018 - 01.2020
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.
  • Created and maintained project documentation to drive transparency with stakeholders.
  • Assisted project manager in drafting schedules and related documentation.

Education

Master of Business Informatics -

ICL Graduate Business School
Auckland, New Zealand
01.2024

Bachelor of Science - Telecommunications

De La Salle University
Cavite, Philippines
01.2018

Skills

  • Customer service excellence
  • Customer support
  • Point-of-sales systems
  • Handling customer complaints
  • Scheduling coordination
  • Stakeholder communication
  • Site inspections
  • Subcontractor management
  • Field supervision
  • Project reporting
  • Workplace safety
  • Health and safety compliance
  • Critical thinking
  • Team coordination
  • Decision-making
  • Attention to detail
  • Flexible and adaptable
  • Project recordkeeping

Hobbies and Interests

  • Running
  • Playing volleyball
  • Weightlifting
  • Reading books
  • Watching movies and TV series

Personal Information

Visa Status: Open Working Visa (no restrictions)

Volunteer Roles

Breast Cancer Foundation NZ, Auckland, New Zealand

10/01/23, Volunteered at Pink Ribbon Street Appeal to support Breast Cancer Foundation

Certification

  • Licensed Electronics Engineer (Philippines)
  • Basic Occupational Safety and Health (BOSH)
  • Construction Occupational Safety and Health (COSH)

References

References available upon request.

Timeline

Service Associate / Administrator

Misherwan & Sons Ltd. - Mobil
01.2023 - Current

Project Supervisor

Fiberhome Phils. Inc.
01.2020 - 01.2023

Safety Officer II

Fiberhome Phils. Inc.
01.2020 - 01.2023

Project Coordinator

Fiberhome Phils. Inc.
01.2018 - 01.2020

Master of Business Informatics -

ICL Graduate Business School

Bachelor of Science - Telecommunications

De La Salle University

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Jannielle Vaflor