Jantina Waterman

• Stocked, labeled, and inventoried medication to keep accurate records.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Counted, measured and compounded medications following standard procedures.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Collected co-payments or full payments from customers.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Entered and processed patients' prescriptions into internal system.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Was a stand alone branch of Flaxmere Pharmacy and Gilmours Pharmacy where I worked on a robotic sachet roll maker that produced sachet rolls for both businesses.

• Ordered stock to ensure enough stock to make sachet rolls
• Ordered scripts on behalf of patients to ensure they got their sachet rolls in a timely matter
• Liase with both businesses for medication changes
• Daily batch for claiming done , and sent off once a week for DHB reimbursement
• Also working in between Flaxmere and Gilmours with non compliance pack dispensing