Summary
Overview
Work History
Education
Skills
Expertise In
Timeline
Generic

Japjot Singh

Lower Hutt,Wellington

Summary

To find a challenging senior role in Hospitality Sector such as Food and Beverage Manager/ Events Manager/ Accommodation Manager/ which would meet my competencies, capabilities, skills, education & experience to achieve professional and innovative excellence and bring best out of me that enables growth of the organization.

Overview

8
8
years of professional experience

Work History

Hospitality Manager

Sarin Investments Ltd.
Lower Hutt, Wellington
01.2021 - Current
  • Maintain DM licenses.
  • Adhere to the conditions stipulated by Liquor act when serving alcohol.
  • Assign tasks/responsibilities to operations team.
  • Oversee the management of the floor on a day to day basis.
  • Liaise with guests regarding their needs for an event.
  • Plan extensively to ensure efficient running of the department and liaise with Ops
  • Perform food and beverage order as required.
  • Opening and closing procedures for both LHEC, Tutaki Cafe
  • Problem solve and ensuring customer satisfaction
  • Schedule staff and manage payroll costs efficiently – balancing productivity with cost.
  • Maintain all outlets to a high standard of cleanliness and condition
  • Attend management meetings as part of development and participation in the management team.
  • Ensure staff training is conducted regularly and recorded.
  • Maintain good working relations with other departments and with direct reports.
  • Perform performance appraisals with team members and ensure role based objectives are assigned and measured.
  • Implement development strategies to grow and empower team members.
  • Liaise with suppliers to facilitate product training for the team.
  • Carry out health and safety and operations training on the monthly basis for the staff.
  • Attend weekly operations meeting with events coordinator and kitchen staff, to discuss the events for upcoming week and make a plan of action accordingly.
  • Arrange food tastings with potential customers.
  • Plan food and beverage menus considering clients’ preferences and special requests (for example healthy meals for children).
  • Assist the staff of the front office and housekeeping department at Sebel, as and when required.

Catering Supervisor

Lower Hutt Events Centre
Lower Hutt, Wellington
07.2019 - 01.2021
  • Manage and execute all operations of the events.
  • Carry out briefing for the staff prior to every events and give them task to perform for the events.
  • Ensures all the planned events executes on time an Events area and staff should be ready with everything 15 Minutes before events starts.
  • Supervise the work of Events Staff and observe the performance of each personnel.
  • Carry out weekly operations team meeting and discuss about, any issue and problems the team is facing and try to resolve them.
  • Carry out health and safety and operations training on the monthly basis for the staff.
  • Attend weekly operations meeting with events coordinator and kitchen staff, to discuss the events for upcoming week and make a plan of action accordingly.
  • Accordingly plan the staff roster keeping in mind, maintaining the good labor cost.
  • Carry out the meeting with kitchen team to plan the menus.
  • Make personal contact with clients and assist them with anything they need.
  • Maintain a proper stock of consumable, cleaning and all other items that is related to the department.
  • Supervise, Inspect and Maintain the Events Service Area with high level of sanitation and cleanliness.
  • Ordering stock and liaise with suppliers to find efficiencies in our stock usage.
  • Makes recommendations to improve service and ensure more efficient operation.

Housekeeping & Stewarding Supervisor

Lower Hutt Events Centre
Lower Hutt , Wellington
01.2019 - 07.2019
  • Training of Housekeeping staff and cross- training in Stewarding department to gain efficiencies.
  • Managing staff roster and maintain good labor cost.
  • Maintain a proper stock of consumable, cleaning and all other items that is related to the department.
  • Also helps in setting up for event, running event and packing down after the event for the smooth functioning.
  • Giving Health and safety training to the staff.
  • Supervise and Inspect the building to ensure the areas are clean, hazard free and ready to use for the guest.
  • Ordering stock and liaise with suppliers to find efficiencies in our stock usage.
  • Makes recommendations to improve service and ensure more efficient operation.

Housekeeping Supervisor

Proximity Apartments
Manukau, Auckland
06.2017 - 12.2018
  • Ensuring guest satisfaction, responding to complaints, service recovery. Follow up and action on service recovery.
  • Overseeing and Directing Housekeeping staff to ensure that the operations runs smoothly and under control.
  • Conduct briefing and check for grooming/late coming/absenteeism of staff.
  • Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
  • Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
  • Coordinates work activities among departments.
  • Inventories stock to ensure adequate supplies
  • Evaluates records to forecast department personnel requirements.
  • Makes recommendations to improve service and ensure more efficient operation.

Housekeeper

M Central Serviced Apartments
Manukau, Auckland
09.2015 - 06.2017
  • Cleaning guest rooms efficiently and effectively.
  • Answer guest requests promptly on the floor.
  • Responsible for collecting guest laundry.
  • Servicing of rooms in the evening( turndown service) and also provide second service.
  • Handover lost and found articles if any found in the room
  • Replenish maids cart with supplies for the next shift
  • Arrange and stock the pantry with linen and supplies.
  • Act as Team Leader in absence of Supervisor as and when required.
  • Works at Reception and performs check in and check outs procedures of the guests in busy times to give them extra hand.

Education

Graduate Diploma - Hotel Management

Otago Polytechnic
Auckland, AUK
07.2016

Bachelor of Science - Hotel Management

• Institute of Hotel Management
Punjab, India
06.2014

Skills

  • Teamwork and Leadership
  • Facilities Management
  • Lodging Operations Oversight
  • Staff Training
  • Guest Services
  • Complaint Resolution
  • Hotel Management
  • Operational Efficiency
  • Problem-Solving
  • Event Marketing
  • Shift Scheduling
  • Food Service Operations
  • Food and Beverage Operations
  • Decision Making
  • Front Desk Operations
  • Inventory Management
  • Flexible Schedule

Expertise In


  • Events Management
  • Leadership Abilities
  • Team Building & Supervision
  • Creative problem solving & Interpersonal Skills
  • Opera PMS Experience
  • License Controller Qualification (LCQ) & Duty Manager Certificate
  • First Aid – Level 1 Certificate
  • Oral & written communication skills
  • Handling Front Office and Housekeeping Operations.
  • Handling Large Events and Expos.
  • Driving Forklift.
  • Pre-Opening Experience.
  • Health and Safety Representative.


Timeline

Hospitality Manager

Sarin Investments Ltd.
01.2021 - Current

Catering Supervisor

Lower Hutt Events Centre
07.2019 - 01.2021

Housekeeping & Stewarding Supervisor

Lower Hutt Events Centre
01.2019 - 07.2019

Housekeeping Supervisor

Proximity Apartments
06.2017 - 12.2018

Housekeeper

M Central Serviced Apartments
09.2015 - 06.2017

Graduate Diploma - Hotel Management

Otago Polytechnic

Bachelor of Science - Hotel Management

• Institute of Hotel Management

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Japjot Singh