Jared Heelam
Titirangi,AUK
Summary
Having worked within the The Warehouse Group for over 10 years, my personal drive has empowered me to explore many avenues of the business. In these roles I have shown both resilience as well as a passion for learning. I am a detail-oriented person with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. I am now ready for the next step in my career and look forward to facing a new challenge and offering my skill set in a new environment.
Overview
13
13
years of professional experience
Work History
Computing, Tablet & Smart Home Buyer
The Warehouse Stationery
10.2024 - Current
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favourable pricing terms and conditions.
- Continuously approaching buying decisions with the customer in mind to build trust and rapport with the customer base.
- Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement.
Buying Chapter Member - Commercial IT
The Warehouse Group
10.2021 - 10.2024
- Developing and improving account relationships.
- Using CRM's to create, maintain and approve commercial sales.
- Managing the entire IT product portfolio for The Warehouse Group for Business (commercial division)
- Managing vendor relationships and setting contractual guidelines.
- Meeting with suppliers to assess changes and determine proper courses of action to achieve KPI's beneficial to both parties.
- Negotiating policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Negotiating successful RFP's with both external clients and the internal TWGB sales team.
Agile Product Owner
The Warehouse Group
03.2020 - 10.2021
- Attended Agile ceremonies, demos and production proving activities.
- Interacted with internal stakeholders as voice of customer.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Allocated and approved team resource usage.
- Closely collaborated with project members to identify and quickly address problems.
Merchandise Assistant - PC Computers
The Warehouse Group
05.2018 - 10.2021
- Updated pricing and signage to complete product displays and educate customers.
- Planned and coordinated product availability for advertising and promotion purposes.
- Worked with managers and advertising directors to optimize promotions.
- Drove client retention, managing engaging merchandise presentation to motivate purchases.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Established strong vendor relationships to maintain and support business.
- Ensuring profit targets were met.
- Negotiating with suppliers and monitoring fulfillment performance.
- Analyzing performance data to apply key insights to future activity.
Merchandise Assistant - Apple
The Warehouse Group
10.2017 - 05.2018
- Daily rebates, stock checks and liaising with the Marketing and e-Commerce teams.
- Using Apple's Meeting Room marketing tool to ensure all advertising, web content and point of sale content aligned with Apple guidelines.
- Ensuring Noel Leeming were first to market in Australasia for every Apple product launch I was privy to.
- Taking ownership of the Apple Experts program and using this as a tool to up skill team members across the Noel Leeming store network.
Sales Representative
The Warehouse Group
02.2017 - 10.2017
- Supervising a team of five in the Contact Centre during late night and weekend shifts.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Working with team members on coaching to develop and advance their careers.
- Processing sales using Salesforce.
- Using due diligence to carry out regular fraud checks with the Loss Prevention team to reduce theft.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Customer Care Specialist
The Warehouse Group
06.2012 - 02.2017
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Education
Bachelor of Communication Studies - Public Relations
Auckland University of Technology
2014
Skills
- Market Identification
- Customer Buying Trends
- Corporate Social Responsibility
- Brand Development
- Sales Expertise
- Commercial Acumen
Timeline
Computing, Tablet & Smart Home Buyer
The Warehouse Stationery
10.2024 - Current
Buying Chapter Member - Commercial IT
The Warehouse Group
10.2021 - 10.2024
Agile Product Owner
The Warehouse Group
03.2020 - 10.2021
Merchandise Assistant - PC Computers
The Warehouse Group
05.2018 - 10.2021
Merchandise Assistant - Apple
The Warehouse Group
10.2017 - 05.2018
Sales Representative
The Warehouse Group
02.2017 - 10.2017
Customer Care Specialist
The Warehouse Group
06.2012 - 02.2017
Bachelor of Communication Studies - Public Relations
Auckland University of Technology
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