Jarod Hirst
Auckland,AUK
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
VEC LTD (Value Vaper)
08.2023 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressing and resolving staff issues.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Sales Representative
VEC LTD (Vapo)
08.2022 - 08.2023
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Extensive product knowledge and confident upselling ability.
- Striving towards set targets and KPI's.
Sales Assistant & Caretaking Manager
Under Armour
11.2019 - 08.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customer.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong rapport with customers and providing excellent service.
- Stock and cash handling management.
- Store merchandising and team training.
3IC Sales Representative
Hallenstein Brothers
05.2018 - 11.2019
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Working in a KPI's and incentives environment.
- Developed and maintained courteous and effective working relationships.
- Followed company policies and procedures regarding cash handling.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Produce Supervisor
Huckleberry Farms
06.2016 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Strategic stock replenishment and product rotation.
- Organic waste control processing and monitoring.
- Versatility working on the shop floor, produce department and cafe area.
Education
High School Diploma -
Kelston Boys' High School
Kelston12.2018
Skills
- Store Operations
- Training and Mentoring
- Outstanding Communication Skills
- Inventory Management
- Store Merchandising
- POS Systems
- Team Building and Leadership
- Sales expertise
- Sales Strategies
- Pricing Strategies
- Roster and Timesheet Management
Additional Information
Referees available upon request.
Timeline
Store Manager
VEC LTD (Value Vaper)
08.2023 - 05.2024
Sales Representative
VEC LTD (Vapo)
08.2022 - 08.2023
Sales Assistant & Caretaking Manager
Under Armour
11.2019 - 08.2022
3IC Sales Representative
Hallenstein Brothers
05.2018 - 11.2019
Produce Supervisor
Huckleberry Farms
06.2016 - 05.2018
High School Diploma -
Kelston Boys' High School
Similar Profiles
Bailey AndrewsBailey Andrews
Retail Worker at Value VaperRetail Worker at Value Vaper
Gabrielle KempGabrielle Kemp
Store Manager at VEC LTDStore Manager at VEC LTD
Michael ReiserMichael Reiser
Vice President of Industrial Operations at VEC, Inc.Vice President of Industrial Operations at VEC, Inc.