Helpdesk Analyst
Unity Money Credit Union
Hastings, HKB
12.2023 - Current
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Supported end-users in software installations, hardware upgrades, and network troubleshooting to optimize system performance.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
- Contributed to successful software rollouts through diligent testing and end-user training sessions on new features and functionalities.
- Collaborated with IT team to develop and implement new processes, improving overall service quality.