JASBIR
Churton Park,Wellington
Summary
Seasoned Store Manager specialising in management of retail locations. More than 10 years of experience in customer service and management, Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Store Manager
Z Energy
Miramar, WGN
03.2018 - 02.2024
- Delivering first class customer service and operational excellence
- Maintaining proper inventory controls
- Staff training
- Store merchandising and product ordering
- Shop sales growth and profitably
- Leading diversity of team members, Leading more than 25 Team members
- Wastage control
- Making rosters
- Handling customers complaints
- Responsible for maintaining company Brand values
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
Office Manager
H&H Gill Limited
Auckland, Auckland
10.2016 - 02.2018
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Maintained computer and physical filing systems
- Prepared meeting rooms and materials and recorded important information
- Coached new hires on company processes while managing employees to achieve maximum production
Sales Assistant
Bakers Delight
Auckland
02.2015 - 04.2016
- Focused on “great service beats fast service” directive
- Being responsible for processing cash and card payments
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Trainee site leader/ food & coffee specialist
Z Stations
Auckland
06.2012 - 06.2015
- Customer service
- Coffee and food handling, ordering stock when needed
- Help my team to achieve weekly target
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer service representative
Gull, Night & Day
Auckland
06.2011 - 04.2012
- Provided excellent customer service
- Food and coffee handling
- Stock ordering
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
Post Graduate Diploma - Business Administration level
Auckland Institute of Studies (AIS ST HELENS)
Auckland, AUKNational diploma - business and technology level
Cornell Institute of Business And Technology
Bachelor of Commerce -
Kurukshetra University
IndiaSkills
- Team leadership and coaching
- Staff Management
- Goals and performance
- Order management
Languages
English Hindi punjabi
Additional Information
Full driver license
New Zealand permanent resident
Timeline
Store Manager
Z Energy
03.2018 - 02.2024
Office Manager
H&H Gill Limited
10.2016 - 02.2018
Sales Assistant
Bakers Delight
02.2015 - 04.2016
Trainee site leader/ food & coffee specialist
Z Stations
06.2012 - 06.2015
Customer service representative
Gull, Night & Day
06.2011 - 04.2012
Post Graduate Diploma - Business Administration level
Auckland Institute of Studies (AIS ST HELENS)
National diploma - business and technology level
Cornell Institute of Business And Technology
Bachelor of Commerce -
Kurukshetra University