Jasbir Kaur
Papakura,AUK
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability in problem resolution and active listening, enhancing customer satisfaction. Skilled in data entry and quality control, consistently achieving production targets while maintaining high standards. Committed to improving operational efficiency and delivering exceptional support.
Overview
10
10
years of professional experience
Work History
Pick and packer
The warehouse group
Wiri, Auckland
02.2026 - Current
- Collected and packed customer orders accurately and efficiently.
- Collaborated with team members to streamline packing processes and workflows.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Used handheld scanners to key in data for packages.
Customer Service Representative
Ag Partners
07.2024 - 12.2025
- Addressed customer inquiries through various communication channels, ensuring timely and accurate responses.
- Resolved customer complaints by identifying issues and implementing effective solutions to enhance satisfaction.
- Maintained detailed records of customer interactions, contributing to streamlined service processes.
- Collaborated with team members to improve service delivery and share best practices for enhanced efficiency.
- Responded to customer requests for products, services, and company information.
Retail Assistant
Salvation Army Family Store
10.2023 - 02.2024
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance store displays and promotions.
- Trained new staff on operational procedures and customer service protocols.
- Identified opportunities for process improvements to streamline operations.
Machine Operator
Healthpak
02.2020 - 01.2021
- Maintained accurate records of production output and machine performance data.
- Implemented best practices for machine operation, resulting in improved efficiency.
- Trained new operators on machinery usage and safety protocols effectively.
- Participated in continuous improvement initiatives to streamline operations and reduce waste.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Retail Assistant
Toyworld
Henderson
02.2020 - 07.2020
- Maintained inventory levels by accurately restocking shelves and organizing displays.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Supported promotional activities by setting up eye-catching displays aligned with marketing strategies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Application Support Specialist
Clear Expansion Llp
01.2017 - 02.2020
- Provided technical support for application issues, resolving user queries efficiently.
- Collaborated with development teams to test and validate software updates before deployment.
- Documented troubleshooting processes and solutions to enhance support knowledge base.
- Assisted in the implementation of new applications, ensuring seamless integration into existing systems.
Retail Assistant
Maruti Suzuki
06.2016 - 01.2017
- Provided knowledgeable product recommendations to assist customers in making informed purchasing decisions.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Resolved customer complaints professionally, ensuring timely satisfaction and positive experience.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Handled customer complaints with professionalism, ensuring timely resolution and satisfaction.
- Balanced cash registers accurately at the end of each shift, ensuring financial integrity.
Education
Google Digital Unlocked - Digital Marketing
Aa2it
Chandigarh IndiaMBA - Hr And Marketing
Sasiit( Punjab Technical University)
Chandigarh IndiaB.com(honors) - Hr And Marketing
Amity University
Madhya Pardesh , IndiaSkills
- Order processing
- Payment processing
- Data entry
- Quality control
- Manufacturing and assembly line work
- Administrative support
- Documentation
- Microsoft Excel
- Customer service
- Problem resolution
- Active listening
- Critical thinking
- Retail store support
References
Amninder singh-(store manager Toyworld)
02108281415
Garry- (Manager AG Partners)
0225671415
Timeline
Pick and packer
The warehouse group
02.2026 - Current
Customer Service Representative
Ag Partners
07.2024 - 12.2025
Retail Assistant
Salvation Army Family Store
10.2023 - 02.2024
Machine Operator
Healthpak
02.2020 - 01.2021
Retail Assistant
Toyworld
02.2020 - 07.2020
Application Support Specialist
Clear Expansion Llp
01.2017 - 02.2020
Retail Assistant
Maruti Suzuki
06.2016 - 01.2017
Google Digital Unlocked - Digital Marketing
Aa2it
MBA - Hr And Marketing
Sasiit( Punjab Technical University)
B.com(honors) - Hr And Marketing
Amity University