Jasbir Singh
Auckland,AUK
Summary
Driven by a results-focused approach, I leveraged customer service and inventory control skills at Shosha to enhance operational efficiency and drive sales growth. My leadership in staff management and marketing strategy at CSGB and Hoshiarpur Automobiles significantly improved employee productivity and retention, showcasing my ability to meet and exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Retail Manager
Shosha
03.2024 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Answered questions about store policies and addressed customer concerns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
Manager
CSGB
05.2018 - 11.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and maintained relationships with customers and suppliers through account development.
- Design and preparation of wide range of publicity materials (flyers, posters, banners etc.)
- Monthly and Yearly submission of reports.
HR Manager (Group)
Hoshiarpur Automobiles, Maruti Suzuki Auth Dealer
05.2015 - 04.2018
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Developed focused training programs, leadership pipeline and succession plans.
- Managed employee disputes by employing conflict resolution techniques.
Education
MBA - HR And Marketing
Gian Jyoti Institute of Management And Technology
Punjab Technical University05.2012
Bachelor of Science - Computer And Information Sciences
Lyallpur Khalsa College, Jalandhar
Sri Guru Nanak Dev University, Amritsar06.2009
Skills
- Cash Management
- Customer Service
- Inventory Control
- Staff Management
- Store operations
- Marketing strategy
Timeline
Retail Manager
Shosha
03.2024 - Current
Manager
CSGB
05.2018 - 11.2023
HR Manager (Group)
Hoshiarpur Automobiles, Maruti Suzuki Auth Dealer
05.2015 - 04.2018
MBA - HR And Marketing
Gian Jyoti Institute of Management And Technology
Bachelor of Science - Computer And Information Sciences
Lyallpur Khalsa College, Jalandhar
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