Jasbir Singh Mathadu
Upper Hutt,WGN
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Specialist
IHCS Technologies Pvt Ltd
02.2021 - 06.2023
- Documents transactions by completing forms and record logs
- Proficient in defining and governing the approach to requirements gathering
- Taking Inbound service calls/ chats and emails
- Draft Test Strategy, Acceptance Criteria, and User Stories
- Strong stakeholder management skills
- Collaborative approach to working with cross-functional teams
- Prioritize multiple deliverables for optimal outcomes
- Assisted with demonstrations for Software to showcase functionality.
- Facilitated collaboration between engineering and marketing teams, enhancing product appeal and functionality.
- Coordinated beta testing phases to capture early user feedback, refining product features prior to launch.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to more than 10 junior team members.
Customer Service Representative
Etech Global Services
07.2019 - 01.2021
- Taking Inbound sales and service calls
- Handling customers & Providing Assistance for their concerns.
- Resolve customer complaints and issues promptly and effectively
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Call Closer
ALLIE OUTSOURCING PVT LTD
08.2018 - 12.2018
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
- Exceeded sales targets through effective negotiation and persuasive communication skills.
- Boosted sales conversion rates through meticulous analysis of client needs and tailor-made solution proposals.
Sales Executive
TQS Infotech Pvt Ltd
09.2017 - 03.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
Education
High School Diploma -
Gujarat Technological University
India01.2020
Skills
- Product Training
- Business Analysis
- Product Lifecycle Management
- Database Management
- Stakeholder Management
- Manual Testing
- Functional Testing
- Software development life cycle
- Test Planning
- Operations Analysis
- Data Analysis
- Complaint Handling
References
Available upon request
Hobbies and Interests
- Learning new things in depth
- Chess
- Working out
- Meditation
Certification
- CBAP - Certified Business Analysis Professional
- CSTE - Certified Software Test Engineer
- EHS - Environmental Health and Safety Professional
Languages
English
Full Professional
Punjabi
Native or Bilingual
Gujarati
Full Professional
Hindi
Full Professional
Timeline
Product Specialist
IHCS Technologies Pvt Ltd
02.2021 - 06.2023
Customer Service Representative
Etech Global Services
07.2019 - 01.2021
Call Closer
ALLIE OUTSOURCING PVT LTD
08.2018 - 12.2018
Sales Executive
TQS Infotech Pvt Ltd
09.2017 - 03.2018
High School Diploma -
Gujarat Technological University
Similar Profiles
Jyoti PatelJyoti Patel
Supervisor at Qualifacts IHCS Technologies India Pvt. LtdSupervisor at Qualifacts IHCS Technologies India Pvt. Ltd
Venkata Nagaraju InakolluVenkata Nagaraju Inakollu
Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)
S ChetanS Chetan
Assistant Manager - Finance at ANIMALL TECHNOLOGIES PVT LTD, Technologies Pvt LtdAssistant Manager - Finance at ANIMALL TECHNOLOGIES PVT LTD, Technologies Pvt Ltd